Job Overview
Location
San Francisco, California, USA
Job Type
Full-time
Category
Operations Manager
Date Posted
February 26, 2026
Full Job Description
📋 Description
- • Plaud Inc. is at the forefront of revolutionizing professional productivity through AI, and we are seeking a highly motivated and experienced Global Community Operations Manager to join our dynamic team in San Francisco. As a bootstrapped, rapidly growing, and profitable company with a $250M revenue run rate achieved in just three years, Plaud is defining the next-generation paradigm for human-AI interaction. We are building the world's most trusted AI work companion, loved by over 1.5 million users worldwide since 2023, with a mission to amplify human intelligence. Our commitment to data security and privacy is paramount, underscored by our ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance. This role offers a unique opportunity to gain exposure to cutting-edge AI for professional tools and play a direct role in our global expansion, working alongside passionate teammates who value innovation, collaboration, and customer success.
- • In this pivotal role, you will be instrumental in shaping and scaling our global community operations. Your primary responsibility will be to lead and mentor the Community Team, fostering a high-performing environment through effective coaching, development, and ongoing feedback. You will be responsible for setting and meticulously monitoring Key Performance Indicators (KPIs) that measure community engagement, response times, sentiment trends, and knowledge base contributions. By analyzing these metrics, you will identify critical patterns, drive process improvements, and provide comprehensive performance reports to executive leadership, ensuring transparency and strategic alignment.
- • Overseeing the daily operations of our global community will be a core function. This includes ensuring the consistent enforcement of community guidelines across all platforms, maintaining high-level responses, and coordinating coverage schedules to provide essential 24/7 global support where necessary. You will serve as a strategic voice for our users, acting as the primary conduit for customer feedback. By synthesizing this feedback and identifying emerging trends, you will translate user insights into actionable recommendations for our product roadmap. This requires close collaboration with our Product, Engineering, and Marketing teams to prioritize user pain points and feature requests, ensuring our product development is deeply rooted in user needs.
- • Furthermore, you will manage escalations, acting as the final point of contact for complex or sensitive user issues. Your ability to address these promptly, resolve them effectively, and coordinate necessary follow-up with internal teams will be crucial for maintaining user trust and satisfaction. You will also play a key role in executing impactful community programs. Partnering with cross-functional teams, you will plan and deliver initiatives such as feature launches, user surveys, webinars, and ambassador programs designed to deepen user engagement and foster a sense of belonging.
- • Scaling our community advocacy efforts is another significant aspect of this role. You will identify, nurture, and grow relationships with our most engaged power users and brand advocates. By developing targeted programs, you will empower these individuals to contribute valuable content, actively moderate discussions, and drive effective peer-to-peer support, thereby amplifying our community's reach and impact. Finally, you will be tasked with optimizing our community processes and tools. This involves assessing and refining existing workflows, moderation tools, and support systems, while also exploring new technologies or platforms that can enhance team efficiency and elevate overall user satisfaction. This role is ideal for someone who thrives in a fast-paced, product-driven environment and is passionate about building inclusive, safe, and engaging online communities.
🎯 Requirements
- • 5+ years of experience in community management, customer operations, or customer success, with a minimum of 2 years in a leadership capacity.
- • Proven track record of setting performance metrics, tracking outcomes, and reporting actionable insights to senior stakeholders.
- • Exceptional written and verbal communication skills, with the ability to articulate complex information clearly and concisely to diverse audiences.
- • Demonstrated ability to manage and resolve customer escalations with empathy, professionalism, and efficiency.
- • Experience collaborating effectively with cross-functional teams, including Product, Marketing, and Engineering.
- • Strong analytical mindset with a data-driven approach to decision-making and impact measurement.
- • Familiarity with various online platforms (forums, social media, support channels) and proficiency with community management tools.
🏖️ Benefits
- • Meaningful Ownership through an Employee Stock Ownership Plan (ESOP).
- • High-Impact Environment where your contributions directly shape the future of AI productivity.
- • Comprehensive Health & Retirement Benefits including top-tier medical, dental, and vision insurance with generous employer subsidy, and a 401(k) with company matching.
- • Generous Time Off & Workplace Benefits including unlimited PTO, 13 paid holidays, 12 weeks of fully paid parental leave, and a hybrid work model.
- • Access to Cutting-Edge AI Tools for enhanced productivity.
- • Best-in-Class Equipment including top-spec laptops and high-performance workstation setups.
Skills & Technologies
Hybrid
About PLAUD AI INC.
PLAUD AI INC. builds AI-powered voice and note-taking hardware. Its flagship Plaud Note records phone calls and meetings, transcribes them in real time, and generates summaries using GPT-4o. The credit-card-sized device attaches to iPhone or Android, stores encrypted audio locally or in the cloud, and integrates with Notion, Slack, and Google Docs. Founded in 2023 and based in San Francisco, the company sells direct to consumers and enterprises through plaud.ai, offering subscription plans for advanced AI features and multi-language support.
