Global Customer Success Manager

📋 Description

• • Esko, a Veralto company, is seeking a Global Customer Success Manager to lead the post-sale customer journey for strategic global accounts. This pivotal role ensures customers maximize value from Esko's integrated software and hardware solutions, driving adoption, retention, and overall customer satisfaction. By focusing on meaningful work that impacts the world and fostering continuous growth, this position offers a unique opportunity to contribute to a global leader in accelerating the go-to-market process for packaged goods.
• • As a Global Customer Success Manager, your day-to-day responsibilities will be dynamic and impactful. You will own the entire post-sale customer lifecycle, from initial onboarding through to sustained adoption and long-term retention. A key aspect of your role will involve leading Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders, presenting insights and strategic recommendations. You will be instrumental in building and executing outcome-based Success Plans tailored to each global account's unique objectives, ensuring alignment with measurable Key Performance Indicators (KPIs). Proactively monitoring customer health, identifying potential risks, and implementing mitigation strategies will be crucial to maintaining strong customer relationships. Furthermore, you will collaborate closely with internal teams, including Sales, Services, Support, and Product Development, to ensure a seamless customer experience. Your role will also involve acting as the voice of the customer, elevating feedback and insights into product and roadmap discussions to drive continuous improvement and innovation.
• • You will be joining a vibrant, inclusive, and global team at Esko, a company that is part of Veralto Corporation. Veralto is a global leader dedicated to safeguarding essential resources like clean water, safe food, and medicine. Esko itself is at the forefront of providing integrated software and hardware solutions that streamline the go-to-market process for packaged goods. Innovation is deeply embedded in Esko's culture, driving continuous evolution of products, processes, and people. The company fosters an inclusive workplace where every team member is encouraged to thrive and grow.
• • In this strategic, high-impact role, you will have the opportunity to develop deep expertise in customer success management within the B2B SaaS space, specifically focusing on enterprise and global accounts. You will hone your skills in executive communication, strategic planning, and cross-functional leadership. By influencing real business outcomes for global customers and contributing to product development through customer feedback, you will gain invaluable experience and expand your professional capabilities. The role offers clear career growth and development pathways within Esko and the broader Veralto network, allowing you to pursue your ambitions and build a rewarding career while making a tangible impact.
• • Health, dental, vision, and 401(k) with match starting Day 1.
• • Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance.
• • Comprehensive health benefits to support you and your family.
• • A strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes - not just manage accounts.
• • Professional onboarding and continuous learning opportunities.
• • A highly collaborative, global team environment.
• • Clear career growth and development pathways.