GPO Implementation Specialist CoC

Premier Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a GPO Implementation Specialist CoC at Premier Inc., you will be the linchpin in ensuring the successful onboarding and integration of new continuum of care customers. Your primary mission is to facilitate seamless connections between these customers, their designated distributors or wholesalers, and all relevant vendors, consistently meeting and exceeding customer expectations and supporting the field sales team's objectives.
• This role demands exceptional versatility and a collaborative spirit, requiring you to work in close partnership with Premier's sales teams, channel partners, contracted distributors and wholesalers, and contracted suppliers. You will also collaborate extensively with various internal Continuum of Care support teams, including pharmacy analysts, contract analysts, the data analytics team, and supplier contract connection teams.
• A significant aspect of your role will involve managing contract tracking, actively engaging with suppliers for contract onboarding, analyzing data to identify opportunities, providing member communications and support, meticulously monitoring project deliverables, facilitating the connection of distribution pricing, documenting cost savings, and cultivating strong relationships with both internal and external stakeholders throughout the entire implementation lifecycle.
• You will serve as the central point of communication, providing real-time status updates on all new customer implementation or conversion projects to all stakeholders, including the members themselves. This involves meticulously tracking project outcomes and disseminating this information to the relevant parties.
• A deep understanding of each customer's unique supply chain operations and procedures will be crucial. You will leverage this knowledge to adapt Premier's internal processes, ensuring efficient and effective project completion tailored to individual customer needs.
• Acting as the 'air traffic controller' for new implementations and conversions, you will ensure timely and complete communication of progress, defining project completion based on the members' stated expectations.
• Beyond new implementations, you will also engage with existing member contract connections. This includes identifying and pursuing opportunities arising from site expansions, renewal agreements, and audits conducted by distributors/wholesalers.
• You will proactively contact members directly to gather necessary paperwork and information required to establish or update agreements, working collaboratively with sales and marketing teams to secure any missing contact details or documentation.
• This role requires a proactive approach to managing project timelines, identifying potential roadblocks, and implementing solutions to keep projects on track.
• You will be instrumental in ensuring that customers realize the full value of their GPO agreements through effective implementation and ongoing support.
• The ability to manage multiple projects simultaneously, prioritize tasks effectively, and maintain a high level of organization is paramount to success in this dynamic role.
• You will contribute to the continuous improvement of implementation processes by providing feedback and insights based on your project experiences.
• This position offers a unique opportunity to impact the healthcare supply chain, driving efficiency and cost savings for Premier's members.
• You will be expected to develop a strong understanding of Premier's product and service offerings to effectively guide customers through the implementation process.
• Maintaining accurate and up-to-date records of all implementation activities, communications, and outcomes in relevant systems will be a key responsibility.
• You will play a vital role in fostering strong, long-term relationships with customers, positioning Premier as a trusted partner in their supply chain management.
• The role involves problem-solving and critical thinking to address unique challenges that may arise during the implementation phase for diverse customer needs.
• You will be responsible for ensuring that all contractual obligations are met and that customers are fully integrated into the Premier network.
• This position requires a high degree of autonomy and the ability to make independent decisions while ensuring alignment with company policies and objectives.
• You will be a key contributor to the overall success of the Continuum of Care division by ensuring a smooth and positive experience for new and existing members.
• The ability to translate complex information into clear, actionable steps for customers and internal teams is essential.
• You will be expected to stay informed about industry trends and best practices in supply chain management and healthcare procurement.
• This role is critical in driving customer satisfaction and retention by ensuring a successful and value-driven implementation process.
• You will be a primary point of contact for customers during their initial engagement with Premier, setting the tone for the relationship.
• The successful candidate will demonstrate a commitment to accuracy, efficiency, and customer-centric service throughout all implementation activities.
• You will contribute to the development and refinement of implementation playbooks and best practices.
• This role offers significant exposure to various facets of the healthcare supply chain and GPO operations.
• You will be empowered to take ownership of your projects and drive them to successful completion.
• The ability to navigate and utilize various software and technology platforms to manage projects and communicate with stakeholders is a core requirement.
• You will be an ambassador for Premier, representing the company's commitment to excellence in customer implementation and support.
• Your efforts will directly contribute to Premier's mission of transforming healthcare by improving the cost-effectiveness and quality of care for its members.
• This role is ideal for a detail-oriented, proactive, and highly organized individual with a passion for project management and customer success in the healthcare sector.
• You will be responsible for ensuring that all technical and operational aspects of the customer connection are successfully established.
• The ability to manage expectations and communicate effectively with diverse stakeholders, including those with varying levels of technical expertise, is crucial.
• You will be a key player in the growth and success of Premier's Continuum of Care offerings.
• Your contributions will directly impact the financial health and operational efficiency of the healthcare providers Premier serves.
• This position requires a strong understanding of procurement processes and supply chain dynamics within the healthcare industry.
• You will be instrumental in driving adoption and utilization of Premier's contracted services by ensuring seamless integration for new members.
• The role involves a blend of strategic planning and hands-on execution to achieve implementation goals.
• You will be a trusted advisor to customers, guiding them through the complexities of GPO implementation.
• Your success will be measured by the timely and effective onboarding of customers and their subsequent satisfaction with Premier's services.
• This is an opportunity to join a leading healthcare improvement company and make a tangible difference in the industry.
• You will be part of a dynamic team focused on delivering exceptional value to Premier's membership.
• The ability to work independently and as part of a team, adapting to changing priorities and demands, is essential.
• You will be responsible for ensuring that all data integrations and system connections are accurately configured and functioning optimally.
• Your role is pivotal in building and maintaining Premier's reputation for excellence in customer implementation and support.
• You will contribute to a culture of continuous improvement by identifying and implementing process enhancements.
• This position offers a challenging yet rewarding career path within the healthcare GPO sector.
• You will be a key facilitator in helping healthcare organizations achieve significant cost savings and operational efficiencies through effective GPO utilization.
• The ability to manage multiple competing priorities and deliver results in a fast-paced environment is critical.
• You will be responsible for the successful transition of customers from the sales pipeline to fully operational members.
• Your expertise will be vital in ensuring that customers fully leverage the benefits and savings available through Premier's GPO contracts.
• This role requires a proactive and solutions-oriented mindset to overcome implementation challenges.
• You will be a critical link between Premier's operational capabilities and the needs of its diverse customer base.
• The successful candidate will possess a strong work ethic and a commitment to achieving project milestones and deadlines.
• You will be responsible for ensuring a positive and seamless onboarding experience for all new customers.
• This position offers the opportunity to work remotely, providing flexibility and work-life balance.
• You will be a key contributor to Premier's mission of improving healthcare costs and quality.
• Your role will involve direct interaction with customers, requiring excellent interpersonal and communication skills.
• You will be responsible for the successful setup and configuration of customer accounts within Premier's systems.
• The ability to analyze and interpret data to identify implementation risks and opportunities is a valuable asset.
• You will be a vital part of a team dedicated to driving customer success and satisfaction.
• This role requires a keen attention to detail to ensure accuracy in all implementation-related tasks.
• You will be responsible for managing the flow of information between customers, distributors, and suppliers to ensure smooth operations.
• The ability to adapt to new technologies and processes quickly is essential for success in this evolving role.
• You will be a key resource for customers seeking assistance with their GPO implementation.
• Your efforts will directly contribute to Premier's growth and market leadership in the healthcare GPO space.
• This position offers a competitive salary and comprehensive benefits package.
• You will be empowered to make decisions and take ownership of your work, fostering a sense of autonomy and responsibility.
• The successful candidate will be a proactive problem-solver, adept at navigating complex challenges.
• You will be responsible for ensuring that all customer implementations are completed on time and within scope.
• This role provides an excellent opportunity for professional growth and development within the healthcare industry.
• You will be a critical component of Premier's strategy to expand its Continuum of Care services.
• Your dedication to customer success will be instrumental in building lasting partnerships.
• The ability to manage multiple projects and deadlines effectively is a core competency for this role.
• You will be responsible for ensuring that customers understand and can utilize the full spectrum of Premier's offerings.
• This position requires a commitment to continuous learning and staying abreast of industry best practices.
• You will be a key facilitator in driving value realization for Premier's members through efficient implementation.
• The successful candidate will possess strong organizational skills and the ability to manage complex workflows.
• You will be responsible for ensuring a high level of customer satisfaction throughout the implementation process.
• This role offers a unique opportunity to contribute to a mission-driven organization focused on improving healthcare outcomes.
• You will be a primary point of contact for resolving implementation-related issues and inquiries.
• The ability to communicate effectively with diverse audiences, both verbally and in writing, is essential.
• You will be a key player in ensuring the successful integration of new customers into Premier's network, driving both customer value and company growth.
• Your role is critical in establishing a strong foundation for long-term customer relationships and maximizing the benefits derived from Premier's GPO solutions.
• You will be responsible for ensuring that all implementation milestones are met and that customers are fully satisfied with the onboarding experience, contributing directly to Premier's reputation for excellence and its mission to transform healthcare.

🎯 Requirements

• 4 or more years of applicable work experience.
• High School Diploma or GED (Required).
• At least 2 years of experience managing projects with cross-functional teams.
• Outstanding verbal and written communication skills, including providing direction, facilitating group discussions/presentations, and communicating complex technical information clearly and concisely.
• Critical thinking skills.
• Ability to adapt and change priorities quickly; meet deadlines.
• Attention to detail.
• Ability to operate computer programs and software.
• Ability to communicate effectively with audiences in person and in electronic formats.
• Ability to make independent decisions.
• Ability to work in a collaborative business environment.

🏖️ Benefits

• Health, dental, vision, life and disability insurance.
• 401k retirement program.
• Paid time off.
• Participation in Premier’s employee incentive plans.
• Tuition reimbursement and professional development opportunities.
• Perks and discounts.
• Access to on-site and online exercise classes.

Skills & Technologies

Remote

$72k-120k

Degree Required

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Premier Inc.

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About Premier Inc.

Premier Inc. is a healthcare performance improvement alliance that leverages data analytics, group purchasing, and consulting services to reduce costs and improve quality for hospitals, health systems, and other providers across the United States. The company negotiates purchasing contracts, offers clinical and operational improvement programs, and delivers technology solutions that support supply chain, workforce, and value-based care initiatives. Its membership comprises thousands of hospitals and health systems, and it operates as a publicly traded corporation while maintaining a cooperative ownership structure among its member organizations.

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