Job Overview
Location
London
Job Type
Full-time
Category
Data Science
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Drive strategy and support for a high-volume dynamic portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices.
- • Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools, both in a 1:1 and 1:many included capacity.
- • Respond to inbound questions with speed and clarity, helping creators feel heard and supported
- • Share updates and learning resources with creators while keeping communication personal and actionable
- • Identify and escalate common issues, feedback, or trends to improve products and processes
- • Champion partner feedback to product teams for optimization of internal and external tools.
- • Collaborate closely with cross-functional teams to continuously improve the creator experience
- • Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
- • Manage and negotiate complex deal structures, partnering closely with finance and legal teams.
- • Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
- • Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
- • Curious, empathetic, and confident offering strategic advice in short, focused interactions
- • Track record of revenue and product-adoption growth within a medium- to large- strategic portfolio.
- • Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
- • High operational rigor - disciplined CRM usage, cadence execution, and follow-through.
- • Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus.
- • Understand the complex business models of top-earning creators and identify new monetization levers.
- • Hone advanced relationship-building skills with multifaceted creator teams.
- • Deepen expertise in community engagement, fan conversion, and membership economics.
- • Play a key role in shaping a product-led company’s feature set for the creator economy
🎯 Requirements
- • BA/BS degree or higher
- • 4+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
- • 2+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.
- • Expertise in using data and analytics to develop insights for decision making.
- • Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
🏖️ Benefits
- • Understand the complex business models of top-earning creators and identify new monetization levers.
- • Hone advanced relationship-building skills with multifaceted creator teams.
- • Deepen expertise in community engagement, fan conversion, and membership economics.
- • Play a key role in shaping a product-led company’s feature set for the creator economy
- • Opportunity to work with a dynamic and passionate team that is passionate about making a mission and core values come to life every day in their work
- • Patreon provides employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class
- • Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave
- • Patreon believes in fair and transparent pay, and is sharing the expected salary range for this role
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Patreon, Inc.
Patreon operates a membership platform that lets creators offer subscription tiers to fans who provide recurring financial support. Founded in 2013 and headquartered in San Francisco, the company provides billing, analytics, community and content-distribution tools that enable musicians, podcasters, writers, artists and other creators to earn predictable income while deepening engagement with their most dedicated followers. Fans pledge monthly amounts in exchange for perks such as early access, bonus material, merchandise and community interaction, with Patreon collecting a percentage of each transaction plus payment-processing fees.
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