Job Overview
Location
639 Glen Iris Drive, Atlanta, GA 30308
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for guests and residents throughout their stay, ensuring seamless check-in, check-out, and ongoing support.
- • Deliver exceptional, personalized service that aligns with Placemakr’s mission of blending apartment living, vacation rentals, and hotel hospitality into one cohesive experience.
- • Respond promptly and professionally to guest inquiries, requests, and concerns via phone, email, and in-person interactions.
- • Coordinate with property maintenance, housekeeping, and operations teams to resolve issues and ensure timely service delivery.
- • Maintain accurate records of guest interactions, service requests, and property conditions using Placemakr’s tech-enabled systems.
- • Uphold high standards of cleanliness, safety, and presentation in all common areas and guest-facing spaces.
- • Execute daily operational tasks including key distribution, amenity management, and inventory control of guest supplies.
- • Act as a brand ambassador for Placemakr by embodying the company’s Community Norms and Property Team Mission in every interaction.
- • Work a rotational schedule that includes weekdays, weekends, evenings, and holidays to ensure 24/7 guest support coverage.
- • Collaborate closely with on-site property leaders and remote corporate teams to improve guest experience workflows and feedback loops.
- • Proactively identify opportunities to enhance guest satisfaction through thoughtful gestures, local recommendations, and personalized service touches.
- • Ensure compliance with all property policies, safety protocols, and local regulations during guest interactions and operations.
- • Participate in biannual in-person team gatherings as required to foster collaboration and alignment with company culture.
- • Utilize Placemakr’s proprietary technology platform to manage reservations, service tickets, and guest communications efficiently.
- • Maintain a professional, welcoming demeanor at all times, even during high-volume or high-stress periods.
- • Provide feedback to leadership on guest trends, operational bottlenecks, and service improvements to support platform evolution.
- • Represent Placemakr with integrity and enthusiasm, contributing to a culture of excellence in guest experience across all properties.
🎯 Requirements
- • Ability to work a flexible schedule including weekends, evenings, and holidays
- • Must be physically present on-site at 639 Glen Iris Drive, Atlanta, GA 30308
- • Strong communication and interpersonal skills for direct guest interaction
- • Experience in hospitality, property management, or customer service roles
- • Proficiency with technology platforms for guest management and communication
- • Reliable transportation and ability to respond to on-site emergencies
🏖️ Benefits
- • $18.75/hour pay rate
- • Generous monthly bonus program of up to $500/month
- • Company stock options
- • 401k with 4% employer matching
- • Medical, Vision, and Dental insurance options
- • 15 days of accrued paid time off (PTO) per year, increasing to 20 days after 2.5 years
- • Paid day off for birthday
- • Paid Parental Leave
- • Weekly paychecks with option to access earnings early via ZayZoon
- • Discounts to stay at select Placemakr properties across the US
- • Exclusive Placemakr-branded swag through the Placemakr Stars Program
- • Flexible scheduling options (including 3- and 4-day full-time weeks, position-dependent)
- • Transparent path to pay increases of at least $2/hr in as fast as 9 months (position-dependent)
Skills & Technologies
About Placemakr, Inc.
Placemakr operates a flexible hospitality platform that combines furnished apartment-style suites with hotel services in mixed-use residential buildings. Through long-term master leases and revenue-share agreements with property owners, the company converts multifamily inventory into short- and extended-stay accommodations, offering guests apartment amenities and local living experiences while providing owners stabilized income and higher asset utilization. Founded in 2017 and headquartered in Washington, D.C., Placemakr manages properties across major U.S. markets, using proprietary technology to optimize pricing, operations, and guest experience across its hybrid apartment-hotel model.
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