Job Overview
Location
945 NW Mid City Drive, Huntsville, AL 35801
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for guests and residents throughout their stay, ensuring seamless check-in, check-out, and ongoing support during their time at Placemakr properties.
- • Deliver exceptional, personalized service that aligns with Placemakr’s mission of combining apartment living, vacation rentals, and hotel stays into a home-like experience.
- • Respond promptly and professionally to guest inquiries, requests, and issues via phone, email, or in-person, resolving concerns with a solutions-oriented mindset.
- • Coordinate with property maintenance, housekeeping, and operations teams to ensure timely resolution of guest needs and property-related issues.
- • Conduct property walkthroughs and inspections to verify cleanliness, safety, and readiness for guest arrival, maintaining high standards across all units.
- • Manage guest communications before, during, and after stays, including welcome packets, local recommendations, and post-stay follow-ups to enhance satisfaction and loyalty.
- • Adhere strictly to Placemakr’s Community Norms and Property Team Mission in all interactions, demonstrating a “can-do” attitude and commitment to exceeding expectations.
- • Work a rotational schedule that includes weekdays, weekends, evenings, and holidays to ensure 24/7 coverage and guest support across properties.
- • Maintain accurate records of guest interactions, service requests, and property conditions using Placemakr’s internal systems and tools.
- • Represent Placemakr professionally in person and via communication channels, acting as the face of the brand to guests, residents, and partners.
- • Collaborate with on-site property leaders and remote non-property teams to ensure consistent execution of operational standards and guest experience initiatives.
- • Participate in training sessions and onboarding programs to stay updated on property protocols, technology platforms, and service enhancements.
- • Promote guest retention by identifying opportunities to enhance the guest experience and gathering feedback to inform continuous improvement.
- • Ensure compliance with all safety, security, and operational policies specific to each Placemakr property location.
- • Assist with inventory management of guest amenities, linens, and supplies to maintain readiness for incoming stays.
- • Support special events or guest programs hosted at properties, including welcome receptions, community activities, or partner promotions.
- • Maintain a clean, organized, and welcoming front desk or guest services area that reflects Placemakr’s brand standards.
- • Uphold confidentiality and professionalism when handling guest personal information and property data.
- • Embrace flexibility in scheduling and responsibilities to meet the dynamic needs of property operations and guest demand.
🎯 Requirements
- • Ability to work a rotational schedule including weekdays, weekends, evenings, and holidays
- • Strong interpersonal and communication skills for direct guest interaction
- • Proven ability to resolve guest issues promptly and effectively
- • Reliable access to transportation for on-site duties in Huntsville, AL
- • High school diploma or equivalent
- • Willingness to comply with Placemakr’s Community Norms and service standards
🏖️ Benefits
- • Competitive pay rate with a generous monthly bonus program of up to $500/month
- • Company stock options
- • 401k with 4% employer matching
- • Medical, Vision & Dental Insurance plan options
- • 15 days of accrued paid time off (PTO) per year, increasing to 20 days after 2.5 years
- • Paid day off for birthday
- • Weekly paychecks with option to access earnings early via ZayZoon
Skills & Technologies
About Placemakr, Inc.
Placemakr operates a flexible hospitality platform that combines furnished apartment-style suites with hotel services in mixed-use residential buildings. Through long-term master leases and revenue-share agreements with property owners, the company converts multifamily inventory into short- and extended-stay accommodations, offering guests apartment amenities and local living experiences while providing owners stabilized income and higher asset utilization. Founded in 2017 and headquartered in Washington, D.C., Placemakr manages properties across major U.S. markets, using proprietary technology to optimize pricing, operations, and guest experience across its hybrid apartment-hotel model.
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