Hardware Operations Lead – Baseball

Hawkeye Innovations Limited

Job Overview

Location

Atlanta, GA

Job Type

Full-time

Full Job Description

📋 Description

• The Hardware Operations Lead is an experienced onsite technical execution role responsible for leading hardware installation support, maintenance, troubleshooting, repair, and readiness activity across Hawk-Eye and KinaTrax Baseball systems.
• This role operates within the combined Hardware Operations team, blending remote diagnostics with onsite execution.
• The Lead is expected to lead complex onsite work with minimal support, coordinate Engineers during installs and maintenance visits, make technical decisions within approved standards, confirm hardware readiness, and ensure clean handover into live operations.
• The Hardware Operations Lead also plays a key role in developing Hardware Operations Engineers by coaching them through onsite work, remote diagnostics, QA checks, kit preparation, and escalation handling.
• Onsite Leadership: Lead complex hardware installations, maintenance visits, and repairs.
• Mentorship & Coaching: Act as a technical mentor to our Engineers.
• Advanced Diagnostics & QA: Take ownership of hardware health checks across cameras, compute hardware, networking equipment, power, and cabling.
• Incident Management: Lead complex onsite troubleshooting.
• Cross-Functional Collaboration: Partner with Project Managers to hit installation timelines, provide crucial field feedback to Systems Engineering to improve hardware standards, and keep Operations informed of live delivery impacts.
• Remote Support: When you aren't at the ballpark, you'll support remote troubleshooting, review field evidence, and make critical travel/no-travel recommendations for your team.
• Experience: 3+ years in hardware field service, technical implementation, broadcast technology, sports tech, or a similar environment.
• Technical Expertise: Strong, proven troubleshooting capabilities across camera systems, servers, compute hardware, networking equipment, power systems, and cabling.
• Leadership on the Ground: Demonstrated ability to lead onsite technical work with limited supervision, coordinate small teams, and communicate confidently with internal stakeholders and customers.
• Methodical Approach: Experience using remote diagnostics, logs, and monitoring tools.
• Willingness to Travel: A readiness to travel extensively (up to 80% during peak installation windows).

🎯 Requirements

• 3+ years in hardware field service, technical implementation, broadcast technology, sports tech, or a similar environment.
• Strong, proven troubleshooting capabilities across camera systems, servers, compute hardware, networking equipment, power systems, and cabling.
• Demonstrated ability to lead onsite technical work with limited supervision, coordinate small teams, and communicate confidently with internal stakeholders and customers.
• Experience using remote diagnostics, logs, and monitoring tools.

🏖️ Benefits

• Anticipated annual base salary of $75,000.
• Comprehensive benefits package including healthcare coverage (medical, dental, and vision), paid vacation time, and 80 hours of accrued paid sick leave annually.

Skills & Technologies

Senior

Remote

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Hawkeye Innovations Limited

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About Hawkeye Innovations Limited

Hawkeye Innovations operates ball-tracking vision systems that officiate and analyse sport. Its camera-based technology delivers real-time spatial data for line calls, player tracking and performance metrics in tennis, cricket, football, baseball and more. Originally developed for broadcast replay, the system now underpins official video-review decisions for governing bodies including the ICC, FIFA and ATP. The company licenses its hardware-software platform to leagues, broadcasters and venue operators, integrating with existing production workflows and officiating protocols.

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