Head of Field Sales

Imprint Technologies Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end field sales operations including hiring, training, performance management, territory design, and partner relationship management for Imprint’s in-house field sales team.
• Build and manage a high-performing field sales team across multiple retail locations with direct accountability for application volume and partner satisfaction.
• Design and implement scalable field sales infrastructure including territory planning, coverage models, visit cadence, performance dashboards, and coaching frameworks.
• Establish rigorous performance management systems with clear metrics, scorecards, and data-driven feedback loops tied to application volume, merchant spend, store-level engagement, and partner feedback.
• Develop comprehensive training programs to ensure field reps are fluent in product knowledge, technical support, and customer service best practices.
• Serve as the primary point of contact for partner leadership and store teams, building trust so field visits are valued and employees anticipate engagement.
• Analyze unit economics and performance trends to identify improvement opportunities and optimize team efficiency across retail locations.
• Collaborate with cross-functional stakeholders (general managers, finance, operations, tech) to address tooling gaps and operational needs for the field team.
• Create a prioritized roadmap of operational and tooling gaps, leveraging Imprint’s full suite of internal tools to enable field reps.
• Set and maintain a high performance bar while cultivating a culture of accountability, ownership, and continuous improvement within the field sales organization.
• Define and enforce operating cadence including visit frequency, agenda structure, performance reviews, coaching rhythms, and escalation protocols.
• Travel 50–75% of the time to support team operations and maintain critical partner relationships across retail locations.
• Lead the field sales function with a builder mindset, creating structure and systems where none exist in a fast-paced, high-stakes environment.
• Report directly to senior leadership with full autonomy to scale the field sales function as Imprint grows its strategic partnerships.
• Ensure all field sales activities align with Imprint’s mission to modernize co-branded credit programs without becoming a bank.
• Maintain confidentiality during transitions with legacy banking partners and execute strategic shifts with precision.
• Drive measurable growth through improved store-level engagement and increased application volume across retail partners like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell.

🎯 Requirements

• 8–12 years of leadership experience in field sales, retail operations, or territory management with a proven track record of building teams from scratch
• Demonstrated success designing and scaling field sales operations including territory planning, cadence design, coverage modeling, and performance infrastructure
• Strong analytical skills with experience building dashboards, scorecards, and performance reporting systems (tools agnostic)
• Deep understanding of field sales unit economics, performance metrics, and how to move numbers through coaching and process improvement
• Exceptional communication skills with ability to tailor messaging for executive stakeholders, partner leadership, and frontline team members
• Builder mindset: comfortable with ambiguity, self-sufficient, and able to create structure where none exists
• High ownership mentality: treat the function as if you own it, with personal accountability for results
• Experience managing high-travel roles and teams distributed across multiple locations
• Willing to travel 50–75% of the time to support team and maintain partner relationships

🏖️ Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare, including fully covered dependent coverage
• Additional health coverage includes access to One Medical and the option to enroll in an FSA
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• Access to industry-leading technology across all business units to foster innovation, optimization, and productivity

Skills & Technologies

Remote

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Imprint Technologies Inc.

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About Imprint Technologies Inc.

Imprint Technologies Inc. operates a platform that lets brands issue co-branded payment cards and financial products directly to consumers. The company manages card program setup, underwriting, compliance, and ongoing servicing while providing APIs and dashboards for partners to configure rewards, launch cards, and track performance. Focused on embedded finance, Imprint serves consumer brands, marketplaces, and fintechs seeking white-label card solutions without building banking infrastructure.

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