Job Overview
Location
East Coast
Job Type
Full-time
Category
Operations
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As Head of Onboarding, East Coast at Vendpark Inc., you will own the end-to-end process that transforms signed property deals into fully operational, revenue-generating parking systems, serving as the critical bridge between Sales, Product, Operations, and Customer Success to ensure seamless client transitions.
- • You will manage 8–12+ concurrent property onboarding projects across multiple markets, overseeing every phase from sales handoff and kickoff to configuration, go-live, and handoff to Account Management, ensuring timely, on-budget delivery with high client satisfaction.
- • You will act as the central quarterback across cross-functional teams, defining and enforcing SLAs, resolving feature gaps with Product & Engineering, coordinating staffing and on-site execution with Operations, and aligning expectations with Sales to prevent handoff breakdowns.
- • You will build trusted relationships with property managers, asset managers, and tenant stakeholders, leading onboarding calls, managing expectations, navigating pushback, and owning escalations for high-visibility clients to establish confidence from day one.
- • You will design scalable onboarding playbooks, checklists, and workflows, identifying and eliminating bottlenecks in data collection, signage, and tenant communications to improve throughput and quality simultaneously.
- • You will oversee the technical setup of rates, passes, validations, billing structures, data uploads, system configurations, and third-party integrations (marketplaces, payments), ensuring accuracy and completeness before every go-live.
- • You will hire and manage onboarding coordinators as volume scales, delegating execution tasks while maintaining ownership of outcomes and client experience to build a high-performing team.
- • You will operate with high ownership, judgment, and agility in a fast-moving environment, standardizing where possible and customizing when necessary to drive process improvement and scalability.
- • You will contribute to making onboarding a competitive advantage for Vend Park by creating predictable, repeatable, low-friction go-lives that instill client confidence and earn internal trust as a reliable, high-functioning system.
🎯 Requirements
- • 4–8+ years of experience in operations, client-facing roles, or project management, preferably in finance (banking), consulting, or high-growth startups
- • Proven ability to manage complex, multi-stakeholder onboarding engagements and lead multi-location rollouts from initiation to go-live
- • Demonstrated skill in designing scalable processes, playbooks, and workflows from zero to one, with experience improving throughput and quality simultaneously
- • Strong client-facing and interpersonal skills, including managing expectations, navigating pushback, and building trust with difficult stakeholders such as property and asset managers
- • Exceptional organizational and project management abilities, capable of handling 8–12+ concurrent projects without compromising quality or missing deadlines
- • Comfort working with data, including pattern recognition, capacity forecasting, and process improvement initiatives in ambiguous or fast-paced environments
🏖️ Benefits
- • Competitive base salary of $125,000 + equity participation in a fast-growing Series A startup
- • Opportunity to build a core function from the ground up and work directly with company leadership
- • High ownership and autonomy in a fast-paced, action-oriented culture with bias toward impact
- • Clear path for growth and impact as the onboarding function scales to support national expansion
- • Role positioned at the strategic center of the company, influencing Sales, Product, Operations, and Customer Success
- • Chance to work on meaningful infrastructure innovation in commercial real estate with AI-powered parking solutions
Skills & Technologies
About Vendpark Inc.
Vendpark Inc. offers a comprehensive platform designed to streamline vending machine operations. Their software provides tools for remote monitoring, inventory management, sales tracking, and maintenance scheduling, enabling operators to optimize efficiency and profitability. The platform integrates with various vending machine models and payment systems, offering a centralized solution for managing a distributed network of machines. Vendpark aims to reduce downtime, prevent stockouts, and provide actionable insights through data analytics, empowering vending businesses to make informed decisions and enhance customer satisfaction. Their services cater to both small-scale operators and large vending enterprises looking to leverage technology for business growth.
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