
Job Overview
Location
Remote Work From Home (GBR)
Job Type
Full-time
Category
Product Designer
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • The Head of Service Design is a senior, hands-on design leader who establishes and leads Williams Lea’s design function, spanning UI/UX, service design, and product research under a single reporting line, playing a critical role in shaping the company’s integrated human-plus-AI service delivery model.
- • Day to day, the role involves establishing and evolving the company design system, setting cross-cutting standards for interaction, accessibility, and research methodology, partnering with product managers on domain-specific design decisions, leading the design of integrated human-AI experiences, mapping end-to-end client journeys, building and scaling product research practices, participating in the Platform Council, and hiring, developing, and leading a small, high-quality design team of 4–6 people while continuing to contribute directly to design work.
- • Williams Lea is a leading global provider of tech-enabled business and marketing services, serving clients in 20 countries across four continents with 15,000 employees worldwide, combining deep expertise, agentic AI-embedded workflows, and a global delivery model to help clients achieve superior business outcomes through resilient, scalable 24/7 operations.
- • In this role, the individual will have the opportunity to define and lead a strategic design function from the ground up, influence the integration of AI and human services across enterprise B2B contexts, build a high-performing multidisciplinary team, gain exposure to cutting-edge AI- and automation-enabled product design, and contribute directly to high-impact design work while shaping organizational standards and practices.
Skills & Technologies
About WLT Group Limited
WLT Group Limited is a Hong Kong-based investment holding company focused on consumer and lifestyle brands in Asia. Founded in 1984, it operates through subsidiaries in apparel, footwear, accessories, and food retail. The group owns, licenses, and manages a portfolio of international and proprietary labels, distributing products across Greater China and Southeast Asia via department stores, e-commerce, and company-owned retail outlets.
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