Home Based Systems Administrator

Delegate CX Inc.

Job Overview

Location

Remote, Philippines

Job Type

Full-time

Full Job Description

📋 Description

• The Home Based Systems Administrator at Delegate CX Inc. plays a critical role in maintaining a secure, reliable, and high-performing IT environment for U.S.-based clients, directly enabling business continuity and operational efficiency through expert technical support and proactive system management.
• This role goes beyond standard helpdesk functions by combining Tier 2/3 troubleshooting, Microsoft 365 administration, endpoint security, and infrastructure management, making it essential for safeguarding digital assets and ensuring seamless user experiences across distributed environments.
• The person will provide Tier 2/3 support by troubleshooting and resolving escalated IT issues, including complex software, hardware, and access problems that require deep technical analysis and timely resolution.
• They will administer and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive), ensuring optimal performance, licensing compliance, and user accessibility across the organization.
• They will manage user lifecycle processes, including onboarding, offboarding, licensing adjustments, and access control, to ensure secure and timely provisioning and deprovisioning of user accounts and resources.
• They will configure and support identity and access management using Active Directory and Microsoft Entra ID, implementing role-based access controls, group policies, and directory synchronization to maintain least-privilege principles.
• They will implement and manage MFA, SSO, Conditional Access, and RBAC policies to strengthen security posture and reduce risk of unauthorized access or credential-based threats.
• They will administer and monitor Microsoft Intune for device enrollment, compliance enforcement, application deployment, and remote wipe capabilities, ensuring endpoints adhere to organizational security standards.
• They will automate administrative tasks using PowerShell scripting to improve efficiency, reduce manual effort, and ensure consistency in system configurations and reporting.
• They will support and maintain endpoint security tools such as SentinelOne (EDR) and email security platforms (Ironscales, Barracuda), monitoring alerts, investigating threats, and coordinating responses to potential breaches.
• They will monitor and respond to security incidents and vulnerabilities, working with IT leadership to apply patches, update configurations, and document findings for continuous improvement.
• They will perform Windows Server administration (2016/2019/2022), including patching, performance monitoring, backup verification, and service maintenance to ensure server reliability and uptime.
• They will troubleshoot network-related issues (LAN/WAN/VPN/DNS), escalate when necessary, and collaborate with networking teams to resolve connectivity and performance problems affecting remote users.
• They will maintain accurate documentation for systems, processes, and troubleshooting procedures in JIRA or similar ticketing systems, enabling knowledge sharing, audit readiness, and efficient incident resolution.
• They will provide user training and technical guidance when needed, helping end-users understand security best practices, new tools, and system changes to reduce support tickets and increase adoption.
• They will contribute to continuous improvement initiatives and system optimization efforts, identifying inefficiencies, recommending upgrades, and participating in projects that enhance IT service delivery.
• The team operates as part of DCX’s Client Services division, a growing BPO leader supporting U.S. SMBs with reliable, detail-oriented technical and back-office services, where innovation, accountability, and customer focus are core values.
• The company is committed to building a people-first organization that values growth, well-being, and long-term career development through competitive compensation, supportive leadership, and continuous learning opportunities, making this role ideal for professionals seeking stability and advancement in a dynamic, mission-driven environment.
• The person can develop deep expertise in enterprise Microsoft ecosystems, cloud identity management, endpoint security, and automation — skills highly valued in modern IT and cybersecurity careers — while gaining exposure to enterprise-grade tools and processes used by U.S.-based businesses.
• They can achieve professional growth through hands-on experience with industry-leading platforms (Microsoft 365, Azure, Intune, SentinelOne, NinjaOne), pursue certifications (AZ-104, MD-102, SC-300, Security+), and position themselves for advancement into senior IT, cloud administration, or cybersecurity roles within the organization or industry.

🎯 Requirements

• 3–5 years of experience in systems administration, IT infrastructure, or advanced IT support roles with proven hands-on expertise in Microsoft 365 administration.
• Strong knowledge of Active Directory (users, groups, OUs, GPOs), Microsoft Entra ID (Azure AD), MFA, Conditional Access, and RBAC implementation.
• Proficiency in PowerShell for automation and troubleshooting, along with experience managing Windows Server (2016/2019/2022), Microsoft Intune, and endpoint security tools like SentinelOne.

🏖️ Benefits

• Permanent Work From Home setup with flexible remote work eligibility, allowing employees to work from any location within the Philippines.
• Competitive salary range of PHP 70,000–80,000 per month, commensurate with experience and technical proficiency.
• Opportunity to work with enterprise-grade Microsoft and security technologies (Microsoft 365, Azure, Intune, SentinelOne, NinjaOne) in a real-world, client-facing environment.
• Access to continuous learning and professional development support, including encouragement and potential assistance for obtaining relevant certifications (AZ-104, MD-102, SC-300, CompTIA Security+).
• Supportive, people-first company culture that values growth, well-being, and long-term career development through leadership mentorship and internal mobility opportunities.

Skills & Technologies

PHP

Azure

Linux

Remote

Degree Required

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Delegate CX Inc.

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About Delegate CX Inc.

Delegate CX Inc. is an offshore staffing company that supplies fully managed customer experience teams for fast-growing e-commerce and SaaS brands. It recruits, trains, and embeds English-speaking support agents who work remotely from the Philippines under the client’s brand voice and processes. The firm handles performance management, QA, and workforce scheduling while the client retains day-to-day control. Services span live chat, email, voice, social media, and technical support, designed to cut labor costs and scale 24/7 coverage. Founded in 2021, it is headquartered in Austin, Texas, with operations offices in Manila.

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