IGA Operations Engineer - REMOTE

CO-OP Financial Services

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• The IGA Operations Engineer plays a critical role in ensuring the stability, security, and efficiency of Velera’s Identity Governance and Administration (IGA) platform, directly supporting the company’s mission to accelerate partners’ success through innovative financial technology solutions. This role is essential for maintaining secure access controls and compliance across Velera’s extensive network of over 4,000 financial institutions, safeguarding sensitive identity data and enabling seamless service delivery.
• On a day-to-day basis, the engineer will provide Level 2 support for the IGA solution within agreed service levels, collaborating with IT teams and service partners to ensure system reliability and availability; implement and manage Incident, Service Request, Change, and Problem management processes, delivering daily and weekly ticket status reports to stakeholders; maintain accurate system configurations, process documentation, operating procedures, and infrastructure support materials such as data flow diagrams, system as-builts, and runbooks; resolve technical issues through systematic debugging, research, and investigation to minimize downtime and user impact; serve as a subject matter expert in small-to-medium scale projects, assisting with the onboarding of new solutions and ensuring post-go-live operational stability and SLA adherence; act as an on-call resource for incident response and operational functions, providing timely escalation and resolution; and execute the ongoing implementation and integration of Saviynt across the organization, including configuration, testing, and deployment activities.
• Velera is a mission-driven fintech leader and the nation’s premier payments credit union service organization (CUSO), dedicated to empowering financial institutions with cutting-edge technology and inspired service. The company fosters a culture of inclusion, innovation, and customer-centricity, where employees are encouraged to bring their authentic selves to work and contribute to a better financial ecosystem. As an Equal Opportunity Employer and E-Verify participant, Velera is committed to equity, accessibility, and compliance with all federal and state employment laws.
• In this role, the engineer will deepen expertise in identity governance platforms, particularly Saviynt, while gaining hands-on experience with enterprise-scale IAM ecosystems involving Active Directory, Azure AD/EntraID, API integrations, SQL, and automation via PowerShell and JSON. The position offers opportunities to influence technical architecture decisions, strengthen cross-functional collaboration with security, IT, and business teams, and grow into a trusted advisor on identity and access management strategy—building a strong foundation for advancement in cybersecurity, IAM engineering, or IT operations leadership.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or an equivalent combination of education and experience.
• Three (3) years of practical industry experience in the design, development, customization, configuration, deployment, and support of identity management and governance products in large-scale, diverse environments.
• Required experience with Saviynt or a similar IGA tool, along with proficiency in Active Directory, Azure AD/EntraID, SNOW ticketing system, SQL scripting, and the ability to write or modify PowerShell and JSON scripts.
• Relevant technical or security certification (e.g., CompTIA Security+, CySA+, CIGE, CIPT, CISSP, CCSP) is required.

🏖️ Benefits

• Competitive wages ranging from $67,700 to $86,300, adjusted based on experience and job-related factors.
• Comprehensive health benefits including medical with telemedicine, dental, vision, Health Savings Accounts (HSA) with company contributions, and Flexible Spending Accounts (FSA).
• Retirement and financial wellness support via 401(k) with employer match, tuition reimbursement, and supplemental insurance options.
• Work-life balance and well-being perks such as Paid Time Off (PTO), maternity/parental/family care leave, community volunteer time off, 12 paid holidays, company-paid disability insurance, mental health support through Employee Assistance Program (EAP), and a wellness program.
• Additional protections and inclusivity initiatives, including Velera’s commitment to Diversity, Equity, and Inclusion (DEI), equal opportunity employment, and reasonable accommodations for individuals with disabilities.

Skills & Technologies

Azure

Remote

Degree Required

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CO-OP Financial Services

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About CO-OP Financial Services

CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.

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