Implementation Manager

📋 Description

• • As an Implementation Manager at Premier Inc., you will be a pivotal leader responsible for orchestrating the successful installation of Premier's innovative products for both new and existing customers. Your primary focus will be on ensuring high-quality results that directly align with the strategic objectives and plans of both Premier and our valued clients.
• • You will act as the central point of coordination, meticulously managing internal service dependencies and customer-specific requirements to guarantee that each implementation is delivered seamlessly and on schedule. This role demands a leader who can inspire and extract the best performance from their project team, fostering a collaborative and efficient environment.
• • A key aspect of your role will be facilitating clear and consistent communication between the client and internal teams. You will be the primary point of contact for managing issues, troubleshooting complex problems, and making critical, client-focused decisions that drive project success.
• • Your responsibilities will encompass a broad range of project management activities, including determining optimal resource allocation, defining comprehensive project plans, and providing direct support to team members by addressing their questions and resolving any issues related to data accuracy or system functionality.
• • You will be instrumental in proactive problem-solving, identifying potential roadblocks before they impact the project timeline or quality, and implementing effective solutions. Furthermore, you will manage change control processes throughout the project lifecycle, ensuring that any necessary adjustments are handled efficiently and with minimal disruption.
• • This position requires you to coordinate and facilitate regular client meetings, ensuring all stakeholders are informed and engaged. You will also lead training sessions to empower clients with the knowledge to effectively utilize Premier's products.
• • A critical function of this role is to escalate and prioritize significant technological issues on behalf of the client, working diligently with internal technical teams to ensure swift and effective resolution, thereby maintaining client satisfaction and trust.
• • You will operate in close collaboration with customers, various internal business units, technical staff, and product management teams to resolve application issues. This includes partnering with Premier stakeholders such as Client Service Managers (Field Account Management) and Product Directors (Sales) to guarantee that all client issues are addressed and required deliverables are met to the highest standard.
• • The role demands a strategic mindset, enabling you to anticipate client needs and proactively offer solutions that enhance their experience and maximize the value derived from Premier's offerings.
• • You will be responsible for the overall project lifecycle, from initial planning and kickoff through to successful deployment and post-implementation support, ensuring a smooth transition and client adoption.
• • This position offers a unique opportunity to contribute to the transformation of the healthcare industry by ensuring that Premier's cutting-edge solutions are implemented effectively, driving efficiency and improving patient care outcomes.
• • Success in this role will be measured by your ability to consistently deliver projects on time, within scope, and to the satisfaction of our clients, while also fostering strong internal team dynamics and client relationships.
• • You will be expected to maintain a high level of professionalism and expertise, acting as a trusted advisor to clients and a strong advocate for their needs within Premier Inc.
• • The remote nature of this position requires excellent self-management, proactive communication, and the ability to thrive in a distributed team environment.
• • You will play a key role in ensuring Premier Inc. continues to be recognized for its commitment to quality and ethical business practices through the successful delivery of its solutions.
• • This role is ideal for a seasoned professional who thrives on complex challenges, enjoys leading teams, and is passionate about delivering impactful solutions in the healthcare technology sector.
• • Your ability to navigate complex organizational structures and build consensus among diverse stakeholders will be crucial for success.
• • You will be empowered to make independent decisions, leveraging your experience and judgment to guide projects to successful completion.
• • The role involves continuous learning and adaptation, staying abreast of product updates, industry trends, and best practices in implementation management.
• • Ultimately, you will be a key driver of client success and retention, ensuring that Premier Inc. remains a leader in its field through exceptional service and product delivery.