Instructional Designer

📋 Description

• • As an Instructional Designer at Cyara Inc., you will create engaging, effective learning experiences that empower employees and customers to master Cyara’s AI-powered customer experience assurance platform, directly contributing to the company’s mission of eradicating bad CX and enabling seamless AI agent deployment at scale.
• • Day to day, you will design and develop e-learning modules, instructor-led training materials, and performance support resources using adult learning principles; collaborate with subject matter experts to translate complex technical concepts into clear, accessible content; storyboard and script interactive learning experiences; leverage authoring tools (e.g., Articulate 360, Adobe Captivate) to build SCORM/xAPI-compliant courses; assess learning effectiveness through feedback and metrics; and iterate designs based on user outcomes and business goals.
• • You will join a global, innovative team at Cyara, a leader in AI-powered CX assurance serving hundreds of top brands worldwide, where values like Delivering Excellence, Innovate Boldly, Integrity First, and Embrace Curiosity shape a culture of continuous learning, diversity, and technological advancement in Hyderabad and beyond.
• • In this role, you will deepen your expertise in instructional design for enterprise SaaS platforms, gain hands-on experience with AI-driven CX technologies, build a portfolio of impactful learning solutions used by global enterprises, and grow your ability to influence user adoption and performance through evidence-based design—positioning you as a strategic enabler of Cyara’s mission to turn AI pilots into production-ready success.