Job Overview
Location
Nice, California, USA
Job Type
Full-time
Category
Other
Date Posted
January 16, 2026
Full Job Description
đź“‹ Description
- • Serve as the critical quality gatekeeper for every collision repair estimate that flows through Driven Brands’ national network of 4,000+ locations. You will personally review 40-60 estimates per day, ensuring each line item—from quarter-panel blend times to OEM wiring harness pricing—meets both insurer guidelines and our own “Fix it Right the First Time” standard.
- • Own the end-to-end audit cycle: open the CCC One file, cross-check VIN-specific parts catalogs, validate labor allowances against our negotiated rate tables, flag photo gaps, and either approve, pend, or reject the estimate in under 12 minutes. Your red pen (or green stamp) directly influences cycle time, customer satisfaction scores, and store net profit.
- • Coach field appraisers in real time. When you spot a missed overlap, a reused clip that should be replaced, or a refinish step that violates program rules, you jump on a 5-minute Zoom huddle or send a concise Loom video. Your feedback loop turns rookie estimators into A-level performers and keeps veteran appraisers sharp.
- • Drive continuous-improvement projects that move the needle on KPIs. Last quarter, one analyst reduced supplement frequency by 18 % simply by creating a one-page “Top 10 Photo Mistakes” cheat sheet. We will give you the runway to pilot similar data-driven experiments.
- • Partner with insurer desk reviewers, parts procurement teams, and store GMs to resolve complex claims—think aluminum structural repairs, ADAS calibrations, or recycled OEM assemblies. You will translate technical jargon into plain English so everyone understands why a bumper cover must be replaced, not repaired.
- • Master our proprietary dashboards in Excel and Power BI. You will slice and dice metrics like severity, ARO, and cycle time, then present findings in Monday-morning stand-ups. If you can automate a repetitive task with a macro or a Python script, we will cheer you on.
- • Champion compliance with state regulations, OEM position statements, and insurer mandates. When a new position statement drops at 4:00 p.m. PST, you will digest it, update the rules engine, and push guidance to the field before stores open the next morning.
- • Provide white-glove support to customers who call or email with questions about their estimate. Whether it is a single mom worried about her deductible or a fleet manager tracking 200 vehicles, you will deliver empathetic, accurate answers that reinforce Driven Brands’ reputation for transparency.
- • Maintain a laser focus on West Coast hours (9 a.m.–6 p.m. PST). You will sync with East Coast teammates during a 30-minute overlap window, then own the afternoon surge of California and Arizona claims. A quiet home office, noise-canceling headset, and reliable 50+ Mbps internet are your daily toolkit.
- • Live our values: Own It, Show Up, Win Together. You will celebrate wins in Slack, own your misses without blame, and mentor new analysts during their first 90 days. Every estimate you touch is a chance to protect a customer’s safety and a franchisee’s bottom line.
🎯 Requirements
- • 2+ years of hands-on automotive appraisal experience OR equivalent background as a collision technician, painter, or body shop manager
- • 1–2 years of prior experience as an insurance re-inspector or desk reviewer (nice-to-have)
- • Proficiency with CCC One ADXE or Mitchell estimating platforms
- • Demonstrated ability to self-manage a high-volume workload in a remote environment
- • Advanced skills in Microsoft Excel (pivot tables, v-lookups, basic macros)
🏖️ Benefits
- • Competitive annual base pay ranging from $48,500–$86,600, adjusted for geographic location and experience
- • Comprehensive health and wellness package including medical, dental, vision, and 401(k) with company match
- • Paid time off, holiday pay, and early wage access through myFlexPay (get up to 50 % of earned wages instantly)
- • 100 % remote work arrangement with a one-time home-office stipend and monthly internet reimbursement
Skills & Technologies
Remote
About Driven Brands Holdings Inc.
Driven Brands Holdings Inc. is a Charlotte-based holding company operating a portfolio of automotive aftermarket service franchises and company-owned locations across North America, Europe, and Australia. Its brands include Maaco, Meineke, Take 5 Oil Change, CARSTAR, 1-800-Radiator & A/C, and others, covering collision repair, paint services, oil changes, maintenance, and parts distribution. The company provides centralized support, marketing, supply chain, and technology platforms to its franchisees and corporate stores. Driven Brands serves retail customers, commercial fleets, and insurance partners through a network exceeding 4,500 locations and generates revenue through royalties, franchise fees, and direct service sales.
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