IT Administrator (Contractor)

Forma Inc.

Job Overview

Location

Remote

Job Type

Contract

Full Job Description

📋 Description

• As an IT Administrator at Forma, you will provide day-to-day IT support for employees and contractors, ensuring reliable access to devices, applications, and business systems while delivering an exceptional end-user experience.
• You will resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support.
• You will execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices.
• You will administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines.
• You will triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures.
• You will maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records.
• You will adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records).
• You will escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles.
• Forma is a remote-first company that enables organizations to offer competitive, flexible benefits packages through its global lifestyle benefits platform, helping hundreds of renowned companies design equitable and scalable benefits programs for nearly 1 million employees worldwide.
• The IT team at Forma plays a critical role in ensuring seamless technology operations that support employee productivity and security compliance across a growing, distributed workforce.
• In this role, you will gain hands-on experience with enterprise-grade identity and access management (Okta), mobile device management (Kandji), and IT asset lifecycle management while contributing to SOC 2, ISO 27001, and HIPAA compliance efforts.
• You will develop expertise in MacOS administration, SaaS application support, and IT service delivery in a fast-growing, innovative tech environment.
• This role offers the opportunity to build foundational and advanced IT skills in a supportive, mission-driven company that values diversity, continuous learning, and technical excellence.

🎯 Requirements

• 2+ years of IT and troubleshooting experience
• Experience with MacOS Administration, SaaS Administration, and Identity & Access Management (SSO, SCIM provisioning, MFA policies, user lifecycle)
• Experience with customer focused communication and problem solving
• Adept at documentation & process adherence
• Excellent time management & prioritization skill
• Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA)

Skills & Technologies

Python

Remote

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Forma Inc.

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About Forma Inc.

Forma Inc. revolutionizes employee benefits with its flexible spending accounts platform, encompassing Lifestyle Spending Accounts (LSAs), pre-tax accounts, and Health Reimbursement Arrangements (HRAs). Serving employers, Forma empowers companies to offer customizable benefits through a consumer-grade UI, a curated Forma Store, and a convenient Forma Visa Card, while simplifying claims administration. The platform is designed to be global and equitable, enabling organizations to adapt benefits to individual employee needs worldwide. A significant testament to its capabilities is the successful implementation of Microsoft's global LSA strategy, supporting 220,000 employees across over 100 countries, setting a new standard for global employee wellness programs. Forma helps businesses save budget while enhancing benefits for their workforce.

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