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IT and LMS Administrator

Kotter International, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Embark on a pivotal role as an IT and LMS Administrator at Kotterinternational, a dynamic organization committed to driving impactful change and fostering leadership excellence globally. In this multifaceted position, you will be instrumental in architecting, implementing, and maintaining both our critical internal IT infrastructure and our sophisticated Learning Management System (LMS). Your expertise will directly influence the efficiency of our operations and the effectiveness of our learning initiatives, ensuring that our team and our clients have seamless access to the resources and knowledge they need to succeed.
• As the technological backbone of Kotter, you will be responsible for the day-to-day management and strategic enhancement of our IT systems. This includes ensuring the reliability, security, and performance of our networks, hardware, software, and cloud-based services. You will troubleshoot technical issues, implement upgrades, manage user accounts and permissions, and develop and enforce IT policies and procedures to safeguard our digital assets and maintain operational continuity. Your proactive approach to system monitoring and maintenance will be key to preventing disruptions and optimizing our technological environment.
• Simultaneously, you will be the guardian and innovator of our LMS. This involves the administration, configuration, and ongoing development of our learning platform to support a diverse range of educational programs, client training, and internal professional development. You will be responsible for course uploading and management, user enrollment and tracking, reporting on learning progress and completion rates, and ensuring the LMS is intuitive and engaging for all users. Your work will directly contribute to the scalability and impact of Kotter's renowned learning solutions.
• You will collaborate closely with various internal teams, including Operations, Marketing, and Program Delivery, to understand their technological needs and provide tailored solutions. This might involve integrating the LMS with other business systems, developing custom reports, or providing technical support for digital learning tools. Your ability to translate complex technical concepts into understandable terms for non-technical stakeholders will be crucial for successful project implementation and user adoption.
• A significant part of your role will involve evaluating new technologies and recommending solutions that can enhance our IT capabilities and learning delivery. You will stay abreast of industry trends in IT administration and e-learning, identifying opportunities to leverage emerging tools and platforms to improve efficiency, security, and user experience. This forward-thinking approach will ensure Kotter remains at the forefront of technological innovation in our field.
• You will also play a key role in managing vendor relationships, particularly those related to our IT hardware, software, and LMS platform. This includes negotiating contracts, overseeing service level agreements, and ensuring that our technology partners meet Kotter's standards for quality and support.
• Furthermore, you will be responsible for developing and delivering technical training to staff on various IT systems and the LMS, empowering them to utilize these tools effectively. Creating clear documentation, user guides, and FAQs will be an essential part of ensuring smooth onboarding and ongoing support for all users.
• The ideal candidate will possess a strong blend of technical acumen, problem-solving skills, and a passion for creating exceptional user experiences. You should be adept at managing multiple priorities in a fast-paced environment, demonstrating excellent organizational skills and a meticulous attention to detail. Your commitment to continuous learning and improvement will be vital as you navigate the ever-evolving landscape of IT and digital education.
• This role offers a unique opportunity to make a tangible impact on a globally recognized organization. You will have the autonomy to shape our technological future, drive innovation in our learning initiatives, and contribute to the success of thousands of individuals and organizations worldwide who benefit from Kotter's expertise. If you are a proactive, technically skilled individual with a desire to excel in a challenging and rewarding remote environment, we encourage you to apply.

🎯 Requirements

• Proven experience as an IT Administrator, System Administrator, or similar role, with a strong understanding of network infrastructure, hardware, software, and cloud services.
• Demonstrated experience administering and managing a Learning Management System (LMS), including user management, course creation, content uploading, and reporting.
• Proficiency in troubleshooting and resolving technical issues across various platforms and applications.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Strong organizational skills and the ability to manage multiple projects and priorities effectively.

🏖️ Benefits

• Fully Remote Work Environment: Enjoy the flexibility and work-life balance that comes with a remote position.
• Professional Development Opportunities: Access to training, resources, and support for continuous learning and skill enhancement.
• Collaborative and Innovative Culture: Be part of a forward-thinking team that values creativity and new ideas.
• Opportunity to Impact Global Change: Contribute to a mission-driven organization that empowers leaders and organizations worldwide.

Skills & Technologies

Remote

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Kotter International, Inc.

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About Kotter International, Inc.

Kotter International is a global consulting firm founded by Dr. John Kotter, a Harvard Business School professor and author of "Leading Change." The company specializes in helping organizations navigate and lead complex change initiatives. They offer a comprehensive approach based on Kotter's 8-Step Process for Leading Change, focusing on building urgency, forming guiding coalitions, developing a vision, communicating the vision, empowering action, generating short-term wins, consolidating gains, and anchoring new approaches in the culture. Their services include strategy development, organizational design, leadership development, and change implementation support, aiming to foster sustainable growth and transformation for their clients worldwide.

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