IT Supervisor (50K Signing Bonus!!!!)

📋 Description

• • As an IT Supervisor at TaskUs, you will oversee the activities and performance of IT Support/Helpdesk personnel to ensure exemplary customer service for internal customers, driving compliance with processes and procedures for resolving IT systems issues.
• • Day to day, you will provide direction, supervision, and leadership to the Desktop Support/IT Support Team, assign and prioritize work, set expectations, conduct performance reviews, oversee desktop support operations, provide expert technical support and training, analyze desktop-related issues, coordinate with product development and R&D to minimize resolution cycle time, assist other IT teams in improving services and processes, and ensure service level agreements are communicated and understood.
• • TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, with a People First culture that has enabled global expansion to approximately 45,000 employees across twenty-three locations in twelve countries, including the Philippines, India, and the United States, serving clients in sectors like social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
• • In this role, you can develop leadership and supervisory skills in a high-growth BPO environment, gain experience managing cross-departmental IT initiatives, strengthen technical expertise in desktop support and systems resolution, and advance your career through internal mobility and professional growth opportunities within TaskUs’ People First culture.