IT Support Admin

ServiceTitan, Inc.

Job Overview

Location

India Remote

Job Type

Full-time

Full Job Description

📋 Description

• As an IT Support Admin at ServiceTitan, you will be a key contributor to ensuring seamless technology operations for employees, directly impacting productivity and user satisfaction across the organization.
• Day to day, you will provide hands-on technical support for Windows and macOS devices, manage the full employee technology lifecycle (onboarding/offboarding), administer MDM and cloud platforms (Intune, Jamf, Google Workspace, Microsoft 365), maintain IT asset inventory, resolve service desk tickets within SLA, support AV/conferencing systems, assist network teams with on-site tasks, and uphold endpoint security and documentation standards.
• You will join a collaborative, fast-paced IT team at ServiceTitan, a company dedicated to empowering tradespeople through innovative software, where your technical expertise and customer-first mindset will be valued in a mission-driven environment.
• In this role, you will deepen your expertise in enterprise IT support, gain hands-on experience with modern device management and cloud platforms, strengthen your problem-solving and documentation skills, and grow into a trusted technical advisor within a supportive and inclusive team.

🎯 Requirements

• CompTIA A+ certification and 2+ years of IT experience, or 3+ years in IT Support, Helpdesk, or a similar technical role
• Solid troubleshooting skills across Windows and macOS environments
• Strong documentation habits and attention to detail

🏖️ Benefits

• Opportunity to work on meaningful IT projects including hardware refreshes, office setups, and software rollouts
• Supportive culture that values individuality, diverse perspectives, and being human with purpose
• Commitment to inclusive hiring practices and equal opportunity employment

Skills & Technologies

Remote

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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