IT Support Engineer

Clay Labs Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• IT Support Engineer at Clay Labs Inc. is a foundational role responsible for delivering reliable, responsive IT support as the company scales rapidly. You will be the first point of contact for employee technology needs, ensuring smooth operations across onboarding, offboarding, hardware, SaaS administration, and office technology.
• Day to day, you will triage and resolve incoming requests across access, software provisioning, onboarding/offboarding, hardware support, and general helpdesk needs; own end-to-end onboarding and offboarding execution; administer SaaS tools like Google Workspace, Slack, Zoom, and Notion; support conference room AV and networking equipment; coordinate hardware logistics including device provisioning and asset tracking; and partner with the Head of IT to configure and improve the ITSM platform by defining workflows, managing queues, and documenting processes to build a smarter, more efficient helpdesk.
• Clay Labs Inc. is an AI-forward growth platform helping organizations turn ideas into reality, backed by $100M in revenue and a $5B valuation. The company serves thousands of customers including Anthropic, Notion, Google, and Ramp, and fosters a unique culture where employees pursue diverse passions from DJing to psychedelic therapy, supported by world-class coaching and innovative operating principles.
• In this role, you will gain hands-on experience shaping IT processes from the ground up in a fast-scaling startup, develop expertise in modern SaaS administration and ITSM platforms, strengthen your process-building and automation skills, and grow as a trusted technical partner who improves employee experience through reliable, intelligent support.

🎯 Requirements

• 3 to 5 years in IT support, helpdesk, or a closely related role
• Hands-on experience with ITSM platforms; you understand how to configure and manage one, not just work inside it
• Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms
• Experience supporting onboarding and offboarding workflows end to end
• Technical fluency: comfortable in SaaS platforms, macOS, and basic identity and access management tasks
• Process-oriented: you notice what's inefficient and want to fix it

🏖️ Benefits

• All employees can work for free with world-class coaches who specialize in creativity, management, and more
• Opportunity to help build and scale the IT helpdesk function from the ground up at a fast-growing AI-forward company
• Exposure to cutting-edge AI tools used to improve support efficiency and employee experience
• Access to a vibrant community of 11,000+ customers, 150+ integration partners, and 30k Slack members
• Culture that supports diverse personal pursuits including DJing, activism, writing, clowning, marathonering, skydiving, and more

Skills & Technologies

Onsite

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Clay Labs Inc.

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About Clay Labs Inc.

Clay Labs offers a no-code platform that aggregates public and proprietary data to build lead lists, automate outbound campaigns, and enrich CRM records. It pulls from 75+ data sources, applies AI filters, and integrates with tools like Salesforce, HubSpot, and Slack. The company targets go-to-market teams seeking faster prospect research and personalized outreach at scale.

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