IT Support Engineer

Vibe, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• As an IT Support Engineer at Vibe, Inc., you will play a critical role in strengthening and scaling the company’s IT operations in the United States, ensuring a reliable, secure, and efficient technology environment for a rapidly growing, mostly remote workforce. Your on-site presence in New York City will be essential in delivering hands-on support while aligning with global IT leadership to maintain consistency across locations.
• Day to day, you will lead IT support for US-based employees, manage the full lifecycle of company hardware including procurement, deployment, inventory tracking, and retirement, oversee Google Workspace and identity and access management systems, and administer endpoint management via MDM platforms such as Kandji or Jamf. You will design and refine onboarding and offboarding workflows for security and seamlessness, support SOC 2 compliance efforts including device policy enforcement and audit readiness, manage external vendors for service quality and cost-effectiveness, and drive operational improvements through automation, documentation, and self-service tools. You will also lead IT projects from scoping to delivery, track key metrics and incidents, and report progress to leadership in Paris.
• You will join a mission-driven, high-growth company that is redefining streaming TV advertising as a performance marketing channel, trusted by over 10,000 brands and reaching more than 120 million households. Vibe has achieved a $100 million revenue run rate in under two years and is backed by prominent investors including Hedosophia, Elaia, and angels from Disney, Coca-Cola, and Nextdoor. The IT team operates with a strong focus on impact, ambition, and urgency, working closely with Paris-based infrastructure leaders to ensure global consistency in IT operations.
• In this role, you will deepen your expertise in enterprise IT operations within a fast-scaling tech environment, gain hands-on experience with modern MDM and identity platforms, and contribute to compliance frameworks like SOC 2. You will have the opportunity to design scalable processes, lead automation initiatives, and grow into a trusted IT leader who bridges local execution with global strategy—all while working in a hybrid environment that values ownership, proactive problem-solving, and measurable impact.

🎯 Requirements

• 5 to 7 years of experience in IT support, IT operations, or workplace technology, preferably in fast-growing or scaling environments
• Strong expertise in macOS environments, device lifecycle management, and end-user technical support
• Hands-on experience with MDM platforms such as Kandji, Fleet, Jamf, or similar tools for device management and security
• Solid understanding of identity and access management, including SSO, MFA, and user lifecycle provisioning in enterprise settings
• Proven ability to design, improve, and automate IT processes to enhance scalability and operational efficiency
• Excellent troubleshooting skills across hardware, software, and access-related issues, with a proactive ownership mindset

🏖️ Benefits

• Equity through an Employee Stock Ownership Plan, allowing you to own part of the company you help build
• Variable pay tied to measurable objectives you achieve, with no arbitrary targets
• Hybrid flexibility with expectations to work from the New York office several days a week
• Full health insurance coverage via Alan
• Meal vouchers provided through Swile
• Annual company offsite event, bringing the whole team together in a meaningful location
• Tech Syncs — quarterly in-person meetings for Engineering and Product teams worldwide

Skills & Technologies

Python

Terraform

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Vibe, Inc.

Visit Website

About Vibe, Inc.

Vibe, Inc. offers an easy-to-use Streaming & Connected TV Advertising Platform designed for brands of all sizes, from startups to large enterprises and agencies. The platform empowers marketers to generate leads, increase sales, build awareness, and drive traffic by targeting viewers across 500+ channels with AI optimization, audience targeting, and creative solutions. Vibe simplifies placing brands on TV, even allowing for the creation of TV-ready ads in seconds. Trusted by over 10,000 performance marketers, Vibe has helped generate hundreds of millions in revenue, proving its effectiveness in transforming TV into a measurable performance channel. The platform also boasts a 4.8 out of 5 rating on G2, reflecting its user satisfaction.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.