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IT Support Specialist - A324

Job Overview

Location

Metro Manila, Philippines

Job Type

Full-time

Category

DevOps & SysAdmin

Date Posted

March 24, 2026

Full Job Description

đź“‹ Description

  • • As the primary internal IT resource for a fast-growing AI-focused technology company, you will own and build the internal IT ecosystem from the ground up, ensuring seamless device management, secure onboarding/offboarding, and compliance adherence—directly enabling operational scalability and team productivity in a high-growth, remote-first environment.
  • • Day to day, you will enroll and maintain all company devices in Apple Business Manager, provision and configure macOS and Windows endpoints, troubleshoot hardware and software issues across ecosystems, and connect device management to Google Workspace and other platforms; you will execute technical onboarding (account creation, tool access, device provisioning) and offboarding (device retrieval, account deprovisioning, access removal), develop and maintain SOPs, and scale onboarding operations; you will support deployment and monitoring of endpoint security tools, enforce security policies, assist with access reviews and compliance audits, build automation for recurring IT workflows, ensure clean integration between internal tools, and serve as the first internal escalation point for reactive hardware/software support before involving external consultants.
  • • You will join a highly collaborative, fast-moving team at Pearl Talent, which connects the top 1% of global talent with elite US and EU-backed startups that have raised over $5B collectively and are supported by investors like OpenAI, a16z, and Founders Fund—offering a unique opportunity to work with innovative companies while growing your career in a mission-driven, remote-first organization.
  • • In this role, you will gain deep ownership experience in enterprise IT systems within a scaling tech environment, develop expertise in Apple and Microsoft ecosystem integration, automation, and compliance frameworks (SOC 2, ISO 27001), and position yourself for long-term growth into senior IT, systems administration, or IT leadership roles through direct mentorship from international experts and access to continuous learning resources.

🎯 Requirements

  • • 1–3 years of experience in IT support, systems administration, or similar technical roles
  • • Hands-on experience with identity and device management in Apple and Microsoft ecosystems
  • • Strong working knowledge of macOS
  • • Understanding of Apple device management integration with SaaS ecosystems (Google Workspace)
  • • Ability to work independently as the sole internal IT resource
  • • Availability to work U.S. hours (EST)
  • • Strong documentation skills and attention to detail
  • • Clear communication for non-technical audiences

🏖️ Benefits

  • • Competitive salary based on experience and skills
  • • Fully remote work—work from anywhere
  • • Performance bonus based on data accuracy, reporting timeliness, and overall sales efficiency
  • • Team incentives for maintaining 100% CRM hygiene and on-time reporting
  • • Generous PTO in accordance with company policy
  • • Health coverage (HMO) for PH-based talents after 3 months of full-time employment
  • • Direct mentorship from international industry experts
  • • Ongoing learning and development resources for professional growth
  • • Global networking opportunities with professionals worldwide

Skills & Technologies

Python
Remote

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About Pearltalent

Pearltalent is a recruitment and talent acquisition firm specializing in connecting companies with top-tier professionals across various industries. They offer a comprehensive suite of services, including executive search, contingent staffing, and RPO (Recruitment Process Outsourcing) solutions. Their expertise lies in understanding specific client needs and sourcing candidates with the right skills, experience, and cultural fit. Pearltalent focuses on building long-term partnerships with both employers and job seekers, aiming to streamline the hiring process and ensure successful placements. They leverage technology and a deep understanding of the labor market to deliver efficient and effective talent solutions.

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