IT Support Specialist - PH

Moxie Software Inc.

Job Overview

Location

Remote - Philippines

Job Type

Full-time

Full Job Description

📋 Description

• As an IT Support Specialist at Moxie Software Inc., you will serve as the operational backbone of the company’s technology infrastructure, ensuring seamless access provisioning, efficient help desk operations, and secure device management for a rapidly growing remote-first team supporting over 700 aesthetic practices nationwide. Your work directly enables employees to work securely and productively, making you a critical enabler of Moxie’s mission to empower aesthetic entrepreneurs without burnout or guesswork.
• Day-to-day responsibilities include owning end-to-end access provisioning across the SaaS stack (Google Workspace, Slack, 1Password, Jamf, Twingate, AWS), processing requests with proper approvals and documentation; serving as the primary IT help desk contact to resolve user issues quickly and escalate complex problems with context; managing onboarding and offboarding workflows to ensure new hires are fully equipped on day one and departing employees are securely deprovisioned; maintaining and improving documentation and SOPs to reduce repeat issues and increase consistency; monitoring and optimizing response and resolution times for tickets and access requests; partnering with People and Finance teams to align provisioning, license management, and offboarding accuracy; and proactively identifying systemic issues, tooling gaps, or policy weaknesses to drive continuous improvement in IT operations.
• You will join a remote-first, values-driven team at Moxie Software Inc., a company that has scaled from an idea to a global organization supporting hundreds of practices by prioritizing sustainable success for aesthetic entrepreneurs. The IT function is treated as a strategic enabler, not just a cost center, and you’ll work closely with Technical Operations leadership while owning your domain as an individual contributor with significant autonomy and impact.
• In this role, you will develop deep expertise in modern SaaS administration, identity and access management, IT service management, and security-conscious operations—gaining hands-on experience with tools critical to SOC 2 and HIPAA readiness. You’ll build scalable systems and documentation, sharpen your troubleshooting and communication skills, and position yourself for growth into advanced IT, security, or technical operations roles as the company continues to expand.

🎯 Requirements

• Experience in IT support, help desk, or technical operations within a SaaS or tech-enabled environment
• Familiarity with modern SaaS tools including Google Workspace, Slack, 1Password, device management (e.g., Jamf), and VPN/access solutions (e.g., Twingate)
• Strong troubleshooting abilities with the capacity to diagnose, resolve, and escalate technical issues efficiently
• High attention to detail, particularly in access management, documentation, and audit trail accuracy
• Comfort using ticketing systems such as Linear, Jira, or Zendesk to manage multiple concurrent requests
• Clear communication skills to guide non-technical users through solutions with confidence and empathy
• Proactive mindset focused on preventing recurring issues through process improvement and documentation

🏖️ Benefits

• Ownership of a core IT function that impacts every employee and scales with the company’s growth
• Autonomy to work across a modern SaaS stack with real responsibility and opportunities to build systems that endure
• Direct contribution to Moxie’s SOC 2 and HIPAA compliance readiness, building valuable security and governance experience
• Clear pathway for career advancement into IT, security, or technical operations leadership roles
• Remote work flexibility from the Philippines with inclusion in a values-driven, global team culture
• Supportive environment that values learning, simplification, and ownership—where you’re encouraged to grow and make a meaningful impact

Skills & Technologies

AWS

Remote

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Moxie Software Inc.

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About Moxie Software Inc.

Moxie provides cloud-based customer engagement software that unifies digital channels—live chat, email, social, knowledge base, and web self-service—into a single platform. Its products enable businesses to guide online visitors, answer questions in real time, and manage support workflows at scale, aiming to increase conversion rates and customer satisfaction while reducing service costs.

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