IT Support Technician

SupplyHouse.com LLC

Job Overview

Location

Canal Winchester, Ohio, United States

Job Type

Full-time

Full Job Description

📋 Description

• The IT Support Technician role at SupplyHouse.com LLC is a full-time, on-site position based in Canal Winchester, Ohio, responsible for providing hands-on technical support and maintaining IT infrastructure at the company’s fulfillment center and office facility. This role is critical to ensuring seamless daily operations across warehouse, office, and remote environments by serving as the primary point of contact for all IT-related issues.
• Day-to-day responsibilities include diagnosing and resolving hardware, software, network, and infrastructure issues; installing and maintaining PCs, laptops, printers, network equipment, video surveillance, and phone systems; supporting warehouse technologies like RF and barcode scanners, tablets, and wireless access points; performing basic Microsoft 365 and Azure AD administration; deploying desktop images; conducting IT onboarding for new hires; coordinating with third-party vendors for repairs and cabling; providing ‘remote hands and eyes’ support; assisting with security systems; ensuring compliance with IT security policies; managing asset inventory and lifecycle; documenting procedures; monitoring the ticketing system; safely lifting and moving IT equipment; and providing occasional off-hours or emergency support as needed.
• SupplyHouse.com LLC is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. The company cultivates a people-first culture grounded in core values of Generosity, Respect, Innovation, Teamwork, and GRIT. It emphasizes diversity, inclusion, employee empowerment, and a supportive work environment where team members are encouraged to grow and contribute to the company’s success.
• In this role, the IT Support Technician will gain hands-on experience with enterprise-level IT infrastructure in a fast-paced logistics and e-commerce environment. They will develop skills in hardware troubleshooting, network support, endpoint management, security compliance, and vendor coordination. The position offers opportunities to deepen expertise in Microsoft 365, Azure AD, asset lifecycle management, and IT service delivery, while contributing directly to operational reliability and user satisfaction across a growing organization.

🎯 Requirements

• Associate’s degree in IT, Business, or a similar field
• 2+ years of Level 1/Level 2 IT Support experience
• Strong knowledge of Windows operating system and PC hardware
• Working knowledge of Microsoft 365 administration
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, switching, wireless)
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and multi-task in a fast-paced environment
• Solid communication and interpersonal skills
• Polite and friendly demeanor with a passion for helping others

🏖️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
• 401(k) plan with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through Employee Assistance Program (EAP)
• Company-provided equipment and one-time $250 work-from-home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program
• Ownership for All program enabling financial benefit from company growth
• Wellness initiatives and Flex-Time Policy support work-life balance
• Career growth opportunities through merit increases, bonuses, training, diversity initiatives, internal mobility, and professional development
• Volunteer Paid Time Off and donation drives supporting community giveback efforts
• Regular feedback channels including town halls, 1:1 check-ins, and company-wide idea forms

Skills & Technologies

Fiber

Azure

Android

Remote

$57k-71k

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

SupplyHouse.com LLC

Visit Website

About SupplyHouse.com LLC

SupplyHouse.com LLC is an e-commerce distributor of plumbing, HVAC, and electrical parts and supplies, serving professional contractors and DIY customers across the United States. Founded in 2004 and headquartered in Farmingdale, New York, the company operates national fulfillment centers and stocks thousands of products under brands such as Webstone, TACO, and Honeywell. It offers next-day delivery, technical support, and online ordering tools aimed at trade professionals. The company emphasizes fast shipping, competitive pricing, and customer service without physical storefronts. SupplyHouse.com is a privately held subsidiary of the Ferguson plc group.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.