Job Overview
Location
Israel - Raanana
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • Senior IT Support Specialist role at NICE Ltd. in Raanana, Israel, supporting a hybrid Mac and Windows environment and managing regional A/V solutions to ensure high service levels across the organization.
- • Day-to-day responsibilities include serving as L2 support for technical issues in a mixed Mac/Windows environment, managing incidents and service requests in ServiceNow, performing root cause analysis, executing MAC activities, supporting A/V systems for high-visibility events, managing IT asset lifecycle, and identifying opportunities for IT process improvement through scripting and automation.
- • NICE Ltd. is a global leader in AI-powered software, serving 25,000+ businesses including 85 Fortune 100 companies, with over 8,500 employees across 30+ countries, recognized as an innovation powerhouse in AI, cloud, and digital technologies.
- • The role offers opportunities to deepen technical expertise in enterprise IT support, gain experience with global collaboration, develop automation and scripting skills, and grow within a market-disrupting company with internal career mobility across roles, disciplines, and locations.
🎯 Requirements
- • 5+ years of experience in IT Support, Workplace Technology, or Service Operations, with at least 3 years in a large-scale enterprise environment (1,000+ employees, multi-site or global)
- • Hands-on experience with ServiceNow (Incident, Request, and Asset modules)
- • Proven experience with enterprise A/V and conferencing technologies (Poly, Cisco, Logitech, Microsoft Teams Rooms)
- • Strong Mac and Windows configuration and troubleshooting skills, including ability to diagnose root causes
- • Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
- • Experience with endpoint management across Windows, macOS, and Linux
🏖️ Benefits
- • NICE-FLEX hybrid work model: 2 days in office, 3 days remote per week for maximum flexibility
- • Opportunity to work at a global market leader with endless internal career opportunities across roles, disciplines, domains, and locations
- • Collaborative, fast-paced, and creative environment with teams composed of top talent
- • Exposure to cutting-edge AI, cloud, and digital technologies as part of an innovation powerhouse
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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