Junior IT Support Engineer

📋 Description

• • The Junior IT Support Engineer provides first-line and second-line IT support for global end-user devices and network systems, ensuring stable, secure, and efficient IT operations by resolving incidents, supporting infrastructure, and contributing to continuous improvement of IT services.
• • Day to day, the person will respond to support queues, document incidents per ITIL processes, troubleshoot hardware, software, and network issues, configure and deploy laptops and desktops, administer Active Directory, support Microsoft 365 and endpoint management tools (Intune/SCCM), maintain infrastructure systems (VMware, storage, backups, firewalls), perform system updates and change management, support cloud environments (Azure/AWS) and identity solutions (SSO, Azure AD, SAML), assist with LAN/WAN infrastructure, monitor IT asset inventory, collaborate with senior engineers on improvements, and ensure compliance with security policies including VPN and Zero Trust access.
• • Apiphani LLC is a technology-enabled managed services company dedicated to redefining support for mission-critical enterprise workloads. Though small, it is rapidly growing, offering significant room for growth and learning. The company is committed to diversity, inclusion, and belonging, fostering an environment where every employee feels respected, valued, and empowered to bring their unique experiences and perspectives.
• • In this role, the person can develop deep expertise in enterprise IT support, gain hands-on experience with cloud platforms (Azure/AWS), endpoint management (Intune/SCCM), identity systems, and ITIL frameworks. They will grow their technical and problem-solving skills while contributing to service improvements and infrastructure optimization, positioning them for advancement into senior IT or specialized roles within a dynamic, inclusive organization.