Job Overview
Location
London/South East
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • Provide day-to-day IT support via deskside, telephone, and remote technologies, actively managing and prioritizing the IT support queue in line with agreed SLAs.
- • Deliver Joiner–Mover–Leaver (JML) processes including onboarding and offboarding activities, and administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management.
- • Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment, while maintaining accurate IT asset records and lifecycle management processes.
- • Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure, and identify opportunities to improve services through automation, AI adoption, training, and knowledge management.
- • Work effectively at pace within a fast-moving organisation while maintaining service excellence, clear communication, and a strong customer focus, adhering to and promoting security, risk, and compliance controls in all support activities.
- • Allica Bank is the UK’s fastest growing company and the fastest-growing financial technology (Fintech) firm ever, dedicated to helping established SMEs, one of the last major underserved opportunities in Fintech, by providing tailored financial solutions to the backbone of local communities.
- • The IT Support team plays a critical role in enabling seamless operations across the organisation, ensuring employees have the tools and support they need to succeed in a secure, compliant, and efficient technology environment.
- • In this role, you will develop deep expertise in enterprise Microsoft 365 administration, ITSM best practices, endpoint management, and IT service delivery within a high-growth fintech environment, gaining hands-on experience with modern cloud technologies and security frameworks while building strong cross-functional relationships.
🎯 Requirements
- • Strong hands-on experience providing desktop support both on-site and remotely
- • Significant experience supporting Microsoft 365 enterprise environments
- • Experience working within ITSM frameworks and service delivery best practices
- • Strong problem-solving skills and ability to manage competing priorities
- • Customer-focused with excellent communication skills
🏖️ Benefits
- • Full onboarding support and continued development opportunities
- • Options for flexible working
- • Regular social activities
- • Pension contributions
- • Discretionary bonus scheme
- • Private health cover
- • Life assurance
- • Family friendly policies including enhanced Maternity & Paternity leave
Skills & Technologies
About Allica Bank Ltd
Allica Bank is a modern digital bank built for established UK businesses with 5-250 employees. They offer business bank accounts with competitive rates, cashback, and no monthly fees for qualifying customers, alongside savings, commercial mortgages, asset finance, and growth finance solutions. Allica emphasizes a return to 'relationship banking,' providing customers with a dedicated relationship manager and UK-based support, a stark contrast to the often impersonal experience with larger banks. Their customer stories highlight successful business growth and streamlined banking processes, underscoring their commitment to serving the vital SME sector.
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