Junior Travel Planning Specialist for Custom & Groups

📋 Description

• • Embark on an exciting career journey with Project Expedition, Inc., a rapidly expanding travel startup, as a Junior Travel Planning Specialist for our dynamic Custom and Groups team. This pivotal role is designed for individuals who possess a genuine passion for travel, a knack for intricate problem-solving, and a dedication to crafting the perfect travel solutions for discerning travel advisors and their clientele. You will be at the forefront of designing, quoting, selling, and supporting bespoke travel experiences that span the globe, catering to a diverse range of needs from intimate private tours to expansive leisure and corporate group programs.
• • As a key member of the Custom and Groups division, your primary responsibility will be to serve as the central point of contact, providing exceptional, timely, and professional support to our valued travel advisors and their clients. This involves a deep understanding of their unique requirements and translating them into unforgettable travel itineraries. You will be instrumental in fostering strong relationships with a global network of tour operators, collaborating closely with them to meticulously design and refine custom and group travel itineraries that exceed expectations.
• • Your expertise will be crucial in developing personalized, compelling proposals and detailed quotes, each precisely tailored to the specific needs and desires of every group. This requires a keen eye for detail and the ability to anticipate potential challenges and opportunities. You will manage a broad spectrum of requests, from the intricate planning of single private tours to the complex logistics of multi-day group programs, ensuring that every detail is accounted for.
• • A significant aspect of this role involves proactive issue resolution. You will be empowered to address and resolve challenges on the fly, ensuring that travel experiences remain seamless and enjoyable for all participants. Your ability to think critically and act decisively under pressure will be paramount in maintaining client satisfaction and upholding Project Expedition's reputation for excellence.
• • To truly elevate the travel experiences you curate, you will be encouraged to recommend creative activities, unique excursions, and hidden gems that add significant value and memorability to each trip. This requires staying abreast of emerging travel trends and a deep knowledge of diverse destinations.
• • Maintaining the integrity and accuracy of our offerings is vital. You will be responsible for the ongoing maintenance and updating of tour content, pricing structures, and critical operational details for all custom and group programs. This ensures that our advisors and clients always have access to the most current and relevant information.
• • Effective coordination with our extensive network of vendors and partners is essential. You will liaunt with them to confirm capacity, align schedules, and manage all logistical aspects of the tours, ensuring smooth execution from start to finish.
• • Clear and consistent communication is key. You will be responsible for keeping advisors and group leaders fully informed of any itinerary or schedule updates, managing expectations and proactively addressing any potential disruptions.
• • You will also play a crucial role in assisting advisors and group leaders with a wide range of inquiries, including booking processes, program details, and any other support they may require. Your responsiveness and helpfulness will be critical to their success and satisfaction.
• • Financial diligence is also part of the role, involving the meticulous tracking of penalties, costs, agreements, and other critical deadlines to ensure financial accuracy and operational efficiency.
• • Finally, you will contribute to our continuous improvement by reviewing guest feedback, identifying actionable insights, and sharing them with the relevant teams to enhance future programs and overall client satisfaction. This role offers a unique opportunity to make a tangible impact on a fast-growing company, with the potential to shape your career path in the exciting world of travel.