Key Account Manager (Shreveport, LA)

📋 Description

• • Solenis LLC, a distinguished global leader in water and hygiene solutions, is actively seeking a highly motivated and technically adept Key Account Manager to join our dynamic team in the Shreveport, Louisiana region. This pivotal role is designed for an individual who thrives at the intersection of technical expertise, process optimization, and strategic commercial development, offering a unique opportunity to make a significant impact on our clients' operations and our company's growth.
• • As a Key Account Manager, you will serve as a trusted advisor to our valued clients, primarily within the pulp and paper industry. Your core mission will be to enhance their operational efficiencies, improve product quality, safeguard their valuable assets, minimize their environmental footprint, and foster cleaner, safer working environments through the strategic application and optimization of Solenis' comprehensive suite of chemical and process programs.
• • This role demands a proactive and hands-on approach, requiring you to delve into the intricacies of pulp processing, paper machine wet-end systems, and essential utility systems such as cooling towers, boilers, and evaporators. You will also be instrumental in managing and optimizing mill wastewater treatment systems, ensuring compliance and efficiency.
• • A significant aspect of your responsibilities will involve conducting routine testing, meticulous monitoring, and adept troubleshooting to identify and resolve process issues. This includes addressing challenges related to scaling, deposits, stickies/pitch, poor retention, and general runnability concerns that can impact production and quality.
• • You will be empowered to optimize chemical feed programs, a critical function that directly contributes to enhancing sheet quality, increasing mill throughput, protecting vital plant assets, and advancing sustainability initiatives for our clients.
• • Performing comprehensive audits and detailed system evaluations will be key to identifying opportunities for improved reliability and supporting a culture of continuous improvement within client facilities.
• • Beyond the technical aspects, this role is deeply rooted in building and nurturing robust customer relationships. You will cultivate strong partnerships with key stakeholders across mill operations, engineering departments, reliability leadership, and procurement teams, understanding their unique challenges and objectives.
• • A crucial part of your success will involve identifying and proactively proposing program expansions that deliver demonstrable and measurable value to the mill, thereby strengthening our partnership and driving mutual growth.
• • You will be responsible for presenting key performance indicators (KPIs), conducting thorough business reviews, and communicating performance data and strategic improvement plans in a clear, professional, and compelling manner, ensuring clients understand the value Solenis brings.
• • Commercially, you will manage account revenue, ensure effective pricing execution, maintain healthy margin performance, and guarantee contract compliance, acting as the primary commercial point of contact for your assigned accounts.
• • Maintaining an accurate and up-to-date Salesforce (SFDC) sales funnel is essential for forecasting and strategic planning.
• • You will also play a vital role in supporting inventory management, coordinating orders, and ensuring seamless onsite service delivery to meet client needs.
• • Safety is paramount at Solenis and within our client sites. You will be expected to strictly adhere to all Solenis and mill safety protocols, actively participate in site-required training, and proactively identify and recommend safety improvements to foster a secure working environment for everyone.
• • This role offers a unique blend of technical problem-solving and strategic account management, providing an excellent platform for professional growth within a globally recognized organization committed to innovation and sustainability.