Key account representative

📋 Description

• • As a Key Account Representative at Solenis LLC, you will be entrusted with the critical responsibility of managing and nurturing a portfolio of assigned accounts, ensuring their continued success and fostering deep, long-term partnerships.
• • Your primary mission will revolve around delivering exceptional technical service to these key customers, acting as their trusted advisor and problem-solver. This involves a proactive approach to understanding their operational challenges and identifying how Solenis's innovative solutions can create tangible value and drive their business forward.
• • You will be instrumental in identifying and capitalizing on opportunities to introduce new products and services to your existing customer base, thereby expanding Solenis's footprint within these vital accounts.
• • A core focus of your role will be on maintaining and growing existing revenue streams, ensuring price capture strategies are effectively implemented, and ultimately contributing to the improvement of gross profit margins for Solenis.
• • While the primary objective is to cultivate and expand business within existing accounts, you will also be empowered to pursue new business opportunities where they naturally arise and align with your account management strategy, though this will not be your sole or primary focus.
• • This role demands a moderate understanding of general sales and account management principles, coupled with a foundational, yet growing, comprehension of the technical aspects of Solenis's product offerings and their application within customer industries.
• • You will be expected to perform routine and repetitive tasks related to account management, sales support, and customer service, following well-established precedents, methods, and processes.
• • While you will be empowered to make simple, day-to-day decisions that facilitate smooth account operations, you will be encouraged to seek guidance and refer more complex issues or strategic decisions to experienced personnel and management.
• • Your impact will be significant within your assigned accounts, directly influencing customer satisfaction, retention, and revenue growth. While errors in routine tasks are expected to have minimal impact on the overall organization, your dedication to excellence will be key to the success of your accounts and, by extension, Solenis.
• • You will be the primary point of contact for your key accounts, building strong relationships with stakeholders at various levels, from operational teams to senior management.
• • This role requires a proactive mindset, anticipating customer needs and offering solutions before issues arise.
• • You will collaborate with internal technical and sales teams to ensure seamless delivery of services and products.
• • Responsibilities include regular performance reporting, tracking key account metrics, and contributing to sales forecasts.
• • You will stay abreast of industry trends and competitor activities to better serve your accounts and identify new opportunities.
• • The ability to effectively communicate the value proposition of Solenis's offerings, both technically and commercially, will be paramount.
• • You will be responsible for managing customer expectations and ensuring timely resolution of any concerns or issues.
• • This position offers a unique opportunity to develop expertise in account management within the chemical industry, contributing directly to the company's growth and success.
• • You will be a key player in ensuring customer loyalty and driving repeat business through exceptional service and strategic account planning.
• • The role involves understanding customer processes and challenges to tailor Solenis's solutions for maximum impact.
• • You will be expected to maintain accurate and up-to-date customer records and sales activity logs.
• • This position is ideal for an individual who thrives in a customer-facing role, enjoys problem-solving, and is motivated by achieving revenue targets and fostering strong client relationships.
• • You will be a vital link between Solenis and its most important customers, ensuring mutual benefit and sustained partnership.
• • The remote nature of this role requires strong self-discipline, excellent time management, and effective communication skills to maintain connection and productivity.
• • You will contribute to a culture of customer-centricity within Solenis, championing the needs of your key accounts.
• • This role is about building trust, demonstrating value, and ensuring the long-term success of both the customer and Solenis.
• • You will be a key contributor to the company's revenue goals through effective management and growth of your assigned accounts.