LATAM Customer Success Intern - July 2026

📋 Description

• • Embark on a transformative journey as a LATAM Customer Success Intern at HubSpot, commencing in July 2026. This immersive internship is meticulously designed to provide you with invaluable, hands-on experience within the dynamic Customer Success function, guiding you through the intricacies of the customer lifecycle.
• • You will play a pivotal role in supporting the day-to-day operations and strategic initiatives of Customer Success Managers (CSMs), contributing directly to their effectiveness and efficiency in serving our LATAM clientele.
• • This role offers a unique opportunity to develop a robust skill set essential for a career in customer-facing roles, including advanced communication, problem-solving, and strategic thinking.
• • Collaborate closely with a diverse range of internal teams, including Sales, Marketing, and Product, to foster a cohesive and customer-centric approach across the organization.
• • Take ownership of assisting in the creation and refinement of critical customer-facing documentation. This includes contributing to impactful business reviews, developing comprehensive internal playbooks that standardize best practices, and crafting engaging enablement materials designed to empower both customers and internal teams.
• • Actively partner with cross-functional stakeholders to champion product adoption, ensuring our customers derive maximum value from HubSpot's offerings and achieve their business objectives.
• • Contribute to projects aimed at enhancing the overall customer experience, identifying areas for improvement and implementing solutions that drive satisfaction and loyalty.
• • Gain exposure to potential full-time conversion paths, with opportunities to explore and develop expertise in Customer Success Management, Contract Management, or Customer Support, setting a strong foundation for your future career.
• • Develop a keen understanding of the SaaS business model and the critical importance of customer retention and growth within this industry.
• • Learn to navigate and utilize CRM systems and other relevant tools to manage customer interactions, track progress, and analyze data effectively.
• • Participate in team meetings and contribute to discussions, offering fresh perspectives and insights from your intern experience.
• • Support the development and execution of customer outreach programs and initiatives designed to engage and support our user base.
• • Assist in the preparation of reports and presentations that summarize key customer success metrics and project outcomes.
• • Understand the HubSpot culture, which is grounded in four core commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART, and actively embody these principles in your daily work.
• • This internship is an exceptional chance to learn from industry leaders, build a professional network, and make a tangible impact on HubSpot's mission to help businesses grow better.
• • You will be instrumental in ensuring our LATAM customers receive unparalleled support and guidance, fostering long-term partnerships and driving mutual success.
• • Contribute to the continuous improvement of internal processes within the Customer Success department, identifying efficiencies and proposing innovative solutions.
• • Develop a strong understanding of HubSpot's product suite and its application in solving diverse business challenges for our customers.
• • Engage in learning opportunities, workshops, and training sessions designed to accelerate your professional development and deepen your understanding of customer success principles.
• • This role requires a proactive and adaptable individual who thrives in a fast-paced, evolving SaaS environment, ready to take on new challenges and contribute meaningfully to team objectives.
• • You will be a key contributor to projects that directly impact customer satisfaction, retention, and overall business growth within the LATAM region.
• • Develop strong analytical skills by working with customer data to identify trends, opportunities, and potential risks.
• • Gain practical experience in project management by assisting with the planning, execution, and monitoring of various customer success initiatives.
• • You will be an integral part of a team dedicated to empowering businesses through technology and exceptional service, making a real difference in their journey.
• • This internship provides a comprehensive overview of the customer journey, from initial engagement to long-term partnership, offering a holistic view of customer success in a leading SaaS company.