Lead Complex Desk Adjuster, Third-Party General Liability (Primarily Home)

American Family Mutual Insurance Company, S.I.

Job Overview

Location

7 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Lead Complex Desk Adjuster responsible for investigating and maintaining highly complex property/casualty claims including commercial general liability, bodily injury, and property damage across all 50 states, determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims with the highest degree of competency and independence.
• Day-to-day activities include investigating claim origins and causes by contacting insureds, claimants, agents, attorneys, contractors, experts, and special investigation units; participating in High Damage Reviews; handling third-party claims under multiple policy types; evaluating damages; negotiating settlements; responding to customer inquiries; interpreting policies and coverages; mentoring less experienced adjusters; and making independent decisions while knowing when to seek assistance.
• American Family Mutual Insurance Company, S.I. is a national insurer committed to employee wellbeing, offering comprehensive benefits, remote work flexibility, and opportunities for professional growth in a supportive, inclusive environment that values diverse backgrounds and experiences.
• In this role, you will develop deep expertise in complex third-party liability claims, enhance your negotiation and investigative skills, serve as a subject matter expert and mentor, and gain autonomy in managing high-exposure claims across diverse jurisdictions while working primarily from home.

🎯 Requirements

• Demonstrated experience handling third-party, multi-line claims across multiple states
• Proven ability to efficiently and effectively manage complex property/casualty claims
• Extensive knowledge of insurance policies, endorsements, and coverages, particularly commercial general liability
• Must reside near one of the specified locations: Madison, WI; Boston, MA; Denver, CO; Hopkins, MN; Keene, NH; St. Joseph, MO; or Phoenix, AZ metro areas
• Ability to obtain state-specific claims licensing as required
• Willingness to travel up to 10% of the time

🏖️ Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits
• Competitive 401(k) contribution and pension plan
• Annual incentive, 9 paid holidays, and 23 days of paid time off accrued annually
• Student loan repayment program and paid-family leave available
• Relocation support offered for eligible candidates
• Opportunity to work primarily from home (4+ days per week)

Skills & Technologies

Senior

Onsite

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American Family Mutual Insurance Company, S.I.

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About American Family Mutual Insurance Company, S.I.

American Family Mutual Insurance Company, S.I. is a mutual property-casualty insurer headquartered in Madison, Wisconsin. Founded in 1927, it offers auto, home, life, farm, and commercial insurance through agents in 19 states. The company also provides investment and retirement products, serving individuals, families, and businesses with risk management and financial protection solutions.

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