Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Data Science
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • As a Lead Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience across Humana’s digital ecosystem, helping members understand, access, and maximize their healthcare coverage with confidence.
- • Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care.
- • Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, healthcare engagement, and operational efficiency, making design a critical driver of value for both members and Humana.
- • Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals.
- • Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done.
- • Champion user research and data-driven insights to inform design decisions and measure impact.
- • Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints.
- • Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.
- • Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.
- • Foster a culture of collaboration, experimentation, and continuous improvement with the design team.
🎯 Requirements
- • Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.
- • 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.
- • 3+ years of experience coaching, mentoring, and developing designers.
- • Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.
- • Deep expertise in user-centered design, interaction design, visual design, and service design.
- • Proficiency with modern design and prototyping tools, including Figma.
🏖️ Benefits
- • Competitive benefits that support whole-person well-being.
- • Medical, dental, and vision benefits.
- • 401(k) retirement savings plan.
- • Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
- • Short-term and long-term disability.
- • Life insurance.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
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