Major Incident Manager (Remote)

📋 Description

• • The Major Incident Manager at Availity is responsible for driving the resolution of critical IT incidents that significantly impact business operations, services, or systems, serving as the central point of coordination to ensure timely and effective restoration while maintaining clear communication with stakeholders.
• • Day-to-day responsibilities include leading and coordinating major incident response across technical teams, vendors, and business stakeholders; managing communication with internal teams, senior leadership, and external parties; conducting initial root cause analysis and preparing post-incident reviews; driving process improvements in incident management; engaging stakeholders with status updates; documenting all incident actions and producing reports; and ensuring compliance with company policies, regulatory requirements, and industry best practices.
• • Availity is a healthcare technology pioneer headquartered in Jacksonville, FL, with offices in Bangalore, India, and a remote workforce across the U.S., dedicated to transforming healthcare by connecting over 2 million providers to health plans and processing over 13 billion transactions annually, with a mission to refocus the industry on patient care through innovation and collaboration.
• • In this role, you will develop expertise in incident management frameworks like ITIL, strengthen leadership and cross-functional collaboration under pressure, deepen technical proficiency with cloud platforms (AWS/Azure), observability tools (Splunk, New Relic, Grafana), and scripting, while gaining visibility across the organization and contributing to continuous improvement in service reliability and stakeholder trust.