Managed Services Engineer - Microsoft 365 & Identity

SHI International Corp.

Job Overview

Location

US - Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Managed Services Engineer – Microsoft 365 & Identity is responsible for designing, deploying, supporting, and optimizing Microsoft 365 and identity-based solutions across SHI-managed customer environments, ensuring secure, scalable, and high-performing collaboration, messaging, and identity platforms.
• Day-to-day responsibilities include designing, building, and supporting Microsoft 365, Exchange Online, Entra ID (Azure AD), and directory services; administering identity platforms; managing Conditional Access policies; administering Microsoft 365 collaboration suite (Teams, SharePoint, OneDrive); implementing Mobile Device Management (MDM) policies; acting as the primary escalation point for complex issues; collaborating with customers and internal teams; developing SOPs; tracking time; participating in audits; mentoring junior staff; and engaging in on-call rotations.
• SHI International Corp. is a $16 billion global provider of IT solutions and services, founded in 1989, serving over 17,000 organizations worldwide with a commitment to diversity as the largest minority- and woman-owned enterprise in the U.S., offering continuous professional growth, health and wellness benefits, and world-class facilities.
• In this role, you will deepen your expertise in Microsoft 365 and identity technologies, lead complex customer projects, drive automation and standardization initiatives, mentor junior engineers, and gain exposure to enterprise-scale security and compliance frameworks while advancing your career in a supportive, innovative IT services environment.

🎯 Requirements

• Microsoft 365 administration and troubleshooting
• Exchange Online configuration and support
• Entra ID (Azure AD) administration
• Hands-on experience configuring and supporting Conditional Access policies in Entra ID (Azure AD)
• Bachelor’s degree in a related field or equivalent practical experience
• 3–5 years of experience in a managed services or Microsoft 365 engineering role

Skills & Technologies

Python

Azure

Git

Remote

$110k-140k

Degree Required

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SHI International Corp.

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About SHI International Corp.

SHI International Corp. is a New Jersey-based corporate IT solutions provider and large-volume software and hardware reseller serving business, government, and education clients worldwide. Founded in 1989, the privately held company supplies desktops, servers, storage, networking gear, cloud subscriptions, and software licensing from Microsoft, Adobe, Dell, HP, Cisco, and others. SHI adds configuration, imaging, asset tagging, deployment, and lifecycle services through integration centers in the U.S. and Europe. Customers rely on its licensing specialists, field engineers, and dedicated account teams for procurement, cost optimization, and ongoing support across hybrid infrastructure, cybersecurity, and modern workplace initiatives.

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