Manager 1, Customer Experience

Comcast Corporation

Job Overview

Location

Virtual

Job Type

Full-time

Full Job Description

📋 Description

• Manager 1, Customer Experience at Comcast Corporation is a leadership role focused on driving world-class customer experiences by leading and developing a team of customer experience supervisors.
• Day to day responsibilities include coaching and motivating team members, fostering a positive and inclusive work environment, managing performance through feedback and development plans, responding to customer escalations, and ensuring alignment with business goals and operational excellence.
• The role sits within Comcast’s customer experience organization, which is dedicated to delivering superior service across media and technology platforms, supported by a culture of innovation, teamwork, and continuous improvement.
• The person in this role will develop critical leadership competencies in change management, communication, business acumen, and talent development, while contributing to customer satisfaction and employee engagement at a Fortune 50 company.

🎯 Requirements

• Bachelor’s Degree (preferred; equivalent combination of experience and education considered)
• 5-7 years of relevant work experience
• Proven ability to coach, inspire, and develop teams in a customer-facing environment

🏖️ Benefits

• Base pay within national range of $62,549.98–$146,601.52 USD, with geographic-specific adjustments
• Eligibility for annual bonus (non-sales roles) as part of Total Rewards
• Access to best-in-class benefits including health, financial, and emotional support resources
• selected_category: HR & Recruiting
• parent_category: HR & Recruiting
• confidence: 0.90
• reasoning: The job title 'Manager 1, Customer Experience' indicates a people leadership role focused on team development, coaching, and employee engagement—core functions of HR and people management. Although the role touches customer experience, its primary responsibilities center on leading, motivating, and developing employees, which aligns with HR & Recruiting rather than Customer Success or Operations. The focus on performance management, individual development plans, and fostering a positive work environment further supports this categorization.

Skills & Technologies

Onsite

Degree Required

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Comcast Corporation

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About Comcast Corporation

Comcast Corporation is a global telecommunications and media conglomerate headquartered in Philadelphia, Pennsylvania. It operates through two primary segments: Comcast Cable, which provides broadband, video, voice, and wireless services under the Xfinity brand, and NBCUniversal, which owns and operates cable networks, broadcast television, filmed entertainment, and theme parks. The company also owns Sky, a leading European media and entertainment company. Comcast is one of the largest internet and pay-TV providers in the United States, serving millions of residential and business customers. Founded in 1963 as a single-system cable operator, it has grown through acquisitions and infrastructure expansion.

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