Job Overview
Location
USA
Job Type
Full-time
Category
Operations Manager
Date Posted
February 27, 2026
Full Job Description
📋 Description
- • As the Manager, Campaign Operations at Covey Technologies, Inc., you will be instrumental in leading a dedicated team of five Campaign Operations Associates. Your primary responsibility will be to oversee the meticulous building, rigorous quality assurance, and timely launch of hundreds of high-quality CRM campaigns annually. This role is pivotal in ensuring that our marketing communications effectively reach and resonate with our target audiences, globally.
- • You will forge a strong partnership with the Consumer Lifecycle team, acting as a crucial liaison to guarantee that each campaign is adequately staffed, has successfully completed all prerequisite steps before deployment, and is delivered to the end-consumer with exceptional quality and craft. Your leadership will directly impact the team's success in meeting its high-quality campaign delivery rate goals.
- • A key aspect of your role will involve collaborating closely with Martech, Product, and Analytics teams. Together, you will identify and implement opportunities to enhance our Campaign Operations processes and tools, driving continuous improvement and operational excellence across the board. This cross-functional collaboration is essential for staying at the forefront of marketing technology and strategy.
- • You will be responsible for owning and driving the high-quality campaign delivery rate goal and production efficiency for your designated audience. This includes proactively identifying new processes, developing talent within your team, and advocating for the necessary tools to elevate the quality, craft, and production efficiency of campaigns on a quarterly basis.
- • A significant focus of this position will be on enhancing operational efficiency. You will be tasked with developing and championing the adoption of AI-enabled workflows, innovative processes, and best practices. The goal is to ensure that all campaigns are launched with impeccable quality and minimal errors, thereby optimizing resource utilization and campaign effectiveness.
- • As the primary point of contact for Campaign Operations within your line of business, you will excel in stakeholder management. This involves ensuring seamless alignment between campaign operations activities and overarching company goals and priorities, fostering strong working relationships, and effectively communicating progress and challenges.
- • You will leverage your expertise with AI, Braze, and in-house marketing platforms to implement sophisticated and impactful campaigns. This includes orchestrating complex automations, personalizing dynamic content, and designing effective A/B testing strategies to maximize campaign performance and user engagement.
- • Your leadership will extend to managing and developing your team of Campaign Operations Associates. You will foster an environment of growth, collaboration, and unwavering excellence in campaign execution, ensuring each team member understands and adheres to campaign development requirements and contributes to the team's collective success.
- • You will be a champion for operational excellence, instilling a culture of meticulous attention to detail, robust organizational skills, and the capacity to expertly manage multiple concurrent projects without compromising quality or deadlines.
- • Your analytical mindset will be crucial in interpreting campaign data and performance analytics. You will use these insights to inform strategic decisions, build compelling business cases for necessary investments in technology or talent, and continuously optimize campaign development processes and overall quality.
- • This role offers a unique opportunity to shape the future of campaign operations within a rapidly growing technology company. You will play a vital part in ensuring that our marketing efforts are not only efficient and high-quality but also strategically aligned with DoorDash's broader mission to empower local economies and become the go-to platform for all goods and services.
- • By driving innovation in campaign execution and fostering a culture of continuous improvement, you will directly contribute to DoorDash's rapid growth and its ability to deliver exceptional experiences to millions of users worldwide. Your work will have a tangible impact on customer engagement, retention, and overall business success.
- • You will be at the forefront of integrating cutting-edge AI technologies into marketing operations, setting new benchmarks for efficiency and effectiveness in campaign management. This includes exploring and implementing AI-driven insights for personalization, segmentation, and performance optimization.
- • The role demands a proactive approach to identifying and mitigating potential risks in campaign deployment, ensuring robust contingency plans are in place and executed effectively when needed.
- • You will contribute to the strategic roadmap for marketing technology, providing valuable input on platform selection, integration, and optimization to support future growth and evolving business needs.
- • Ultimately, you will lead your team to consistently deliver best-in-class campaign operations, enabling DoorDash to connect with its customers in meaningful and impactful ways, driving both loyalty and business growth.
🎯 Requirements
- • 5+ years of experience in Retention Marketing, Marketing Operations, Martech, or Lifecycle Marketing, with at least 2 years of experience leading a team of 3 or more direct reports. Experience leading a Marketing Operations team is strongly preferred.
- • Hands-on experience with Braze or a similar enterprise-level ESP (Email Service Provider) is required. Demonstrated ability to apply AI tools to improve operational efficiency or campaign quality is essential.
- • Proven ability to lead, mentor, and develop high-performing teams, fostering a collaborative and results-oriented environment.
- • Strong attention to detail, exceptional organizational skills, and the proven ability to manage multiple complex projects simultaneously while maintaining high standards of quality and accuracy.
- • An analytical mindset with the ability to interpret data and analytics to inform strategic decisions, build business cases for investment, and optimize campaign development and quality.
- • Excellent interpersonal and communication skills, with a demonstrated ability to collaborate effectively with cross-functional teams and diverse stakeholders.
🏖️ Benefits
- • Comprehensive benefits package including 401(k) plan with employer matching.
- • 16 weeks of paid parental leave.
- • Wellness benefits and commuter benefits match.
- • Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year.
- • Medical, dental, and vision benefits.
- • 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program.
Skills & Technologies
Go
Remote
About Covey Technologies, Inc.
Covey is a platform designed to streamline and enhance the delivery and field service operations for businesses. It offers a comprehensive suite of tools that integrate dispatching, routing, proof of delivery, and customer communication into a single, user-friendly interface. The platform aims to improve efficiency, reduce operational costs, and boost customer satisfaction by providing real-time visibility and control over mobile workforces. Covey caters to a variety of industries, including logistics, food delivery, and home services, enabling companies to manage their field operations more effectively and scale their services with confidence. Its features support automated assignments, route optimization, and performance analytics.
