Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • Deel is revolutionizing the global employment landscape, and as the Manager, Customer Onboarding, you will be at the forefront of this transformation, ensuring our rapidly growing customer base experiences a seamless and successful integration with our cutting-edge HR and payroll platform.
- • This is a pivotal role where you will lead, mentor, and develop a high-performing team of Onboarding Managers (OBMs), empowering them to guide new clients through the complexities of setting up and optimizing their global workforce solutions on Deel.
- • Your primary responsibility will be to cultivate a team environment that fosters expertise, motivation, and a relentless focus on customer success, directly contributing to Deel's unparalleled growth and market leadership.
- • You will be instrumental in recruiting, hiring, and training new OBMs, ensuring they possess the skills, knowledge, and customer-centric mindset necessary to excel in a fast-paced, dynamic environment.
- • A key aspect of your role will involve setting clear Key Performance Indicators (KPIs) for your team and diligently monitoring their progress to ensure consistent achievement of targets, driving both team performance and customer satisfaction.
- • As a subject matter expert on the Deel platform, you will not only deepen your own understanding but also ensure your team achieves a similar level of mastery, enabling them to provide exceptional guidance and support to our clients.
- • You will be the go-to person for escalations, stepping in to resolve complex customer issues, manage challenging client relationships, and drive all onboarding-related matters to successful resolution, ensuring a positive and lasting impression of Deel.
- • Beyond day-to-day team management, you will proactively identify and lead initiatives that enhance the overall customer onboarding journey across multiple teams, fostering cross-functional collaboration and driving holistic improvements.
- • This involves partnering closely with internal stakeholders across Sales, Support, Operations, Product, and Engineering to ensure a cohesive and exceptional customer experience from pre-sales through to ongoing platform utilization.
- • You will be a key driver of innovation, suggesting and implementing process improvements and leveraging product automation to optimize customer onboarding workflows, making the process more efficient, scalable, and user-friendly.
- • Leading key internal projects and strategic initiatives will be a significant part of your role, allowing you to shape the future of Deel's customer engagement strategies.
- • Continuous learning and development are paramount. You will provide ongoing training, constructive feedback, and personalized coaching to your onboarding managers, nurturing their professional growth and ensuring they remain at the top of their game.
- • This role demands a proactive, strategic, and people-focused leader who can balance team leadership with operational excellence and a deep understanding of SaaS customer success principles.
- • You will be instrumental in ensuring that every new Deel customer feels supported, empowered, and confident in their ability to leverage our platform to achieve their global HR and payroll objectives.
- • Your leadership will directly impact customer retention, expansion, and overall client satisfaction, reinforcing Deel's reputation as the premier solution for managing global teams.
- • By fostering a culture of continuous improvement and customer advocacy within your team, you will contribute significantly to Deel's mission of unlocking global opportunity for every person, team, and business.
- • This is an opportunity to join a hyper-growth company that is fundamentally changing the future of work, offering a dynamic and rewarding career path.
🎯 Requirements
- • 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product.
- • Proven experience in managing and developing a team, including recruiting, hiring, training, and performance management.
- • Strong project management skills with a focus on anticipating next steps and driving initiatives to completion.
- • High attention to detail with the ability to design organized and effective onboarding plans.
- • Customer-focused mindset with a track record of building and maintaining strong customer relationships.
- • Excellent communication and presentation skills, with the ability to articulate complex ideas clearly both verbally and in writing.
🏖️ Benefits
- • Stock grant opportunities dependent on your role, employment status and location.
- • The flexibility of remote work, including optional WeWork access.
- • Additional perks and benefits based on your employment status and country, reflecting Deel's commitment to inclusivity and access for all.
Skills & Technologies
Remote
About Deel, Inc.
Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.
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