Job Overview
Location
Canada
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Lead a team of Customer Success Managers to ensure clients achieve maximum value from Cority’s EHS+ platform through proactive onboarding, adoption, and retention strategies.
- • Develop and execute customer success plans tailored to enterprise clients in environmental management, employee health, safety, quality, and sustainability domains.
- • Collaborate with implementation, product, and support teams to identify and resolve client challenges, ensuring seamless platform utilization and high satisfaction scores.
- • Monitor key customer health metrics including NPS, CSAT, renewal rates, and usage adoption to drive data-informed interventions and reduce churn.
- • Serve as a trusted advisor to clients, guiding them on best practices for leveraging AI-powered insights and automated workflows to improve operational risk prevention.
- • Conduct regular business reviews with key stakeholders to align platform capabilities with evolving business goals and regulatory requirements.
- • Identify upsell and expansion opportunities by understanding client workflows and recommending additional modules or features within the Cority EHS+ ecosystem.
- • Provide leadership and mentorship to Customer Success Managers, setting performance expectations, conducting one-on-ones, and fostering a culture of accountability and customer obsession.
- • Partner with Sales and Product teams to communicate client feedback, influence product roadmap priorities, and ensure customer needs are embedded in platform development.
- • Represent Cority at client events, industry conferences, and executive roundtables to strengthen brand reputation and deepen customer relationships.
- • Maintain deep knowledge of EHS+ industry regulations, compliance frameworks, and operational challenges to provide credible, context-rich guidance to clients.
- • Track and report on team performance against KPIs including customer retention, expansion revenue, and time-to-value metrics.
- • Advocate for customer needs internally, ensuring cross-functional alignment to deliver exceptional experiences across the entire customer lifecycle.
- • Drive standardized processes for onboarding, health scoring, and escalation protocols to ensure consistency and scalability across a growing client base.
🎯 Requirements
- • Proven experience managing a team of Customer Success professionals in a SaaS environment
- • Demonstrated success in driving customer retention and expansion revenue for enterprise software platforms
- • Deep understanding of EHS (Environmental, Health, and Safety), quality, or sustainability software solutions
- • Strong analytical skills with experience using customer health metrics to guide strategic decisions
🏖️ Benefits
- • Competitive salary and performance-based bonus structure
- • Comprehensive health, dental, and vision insurance
- • Generous paid time off and flexible work arrangements
- • Professional development stipend and career growth opportunities
Skills & Technologies
About Cority (International) Inc.
Cority provides enterprise EHSQ (environment, health, safety, and quality) software delivered as a SaaS platform. The company serves Fortune 500 and Global 2000 organizations in manufacturing, utilities, chemicals, pharmaceuticals, government, and aviation. Its unified suite covers incident management, audits, occupational health, industrial hygiene, sustainability reporting, and compliance workflows. Founded in 1985 as Medgate, the firm rebranded to Cority in 2016 and is headquartered in Toronto with offices across North America and Europe.
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