This job has expired

This position was posted on February 16, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Manager of Customer Success

EasyLlama Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As the Manager of Customer Success at EasyLlama, you will be instrumental in shaping the customer journey and ensuring our clients derive maximum value from our innovative HR compliance solutions. This leadership role is pivotal in overseeing a dedicated team of Customer Success Managers (CSMs), fostering their growth, and driving key customer retention and expansion metrics. You will be at the forefront of managing day-to-day team operations, guiding your CSMs through the critical processes of renewals and identifying opportunities for account expansion, all while contributing to the refinement and scaling of our Customer Success methodologies.
• This position is ideally suited for a strategic thinker with a passion for hands-on coaching and team development. If you thrive in dynamic, fast-paced environments and take immense pride in cultivating high-performing, customer-centric teams that consistently deliver exceptional results, this role offers a unique opportunity to make a significant impact.
• Your primary responsibility will be to lead and manage a team of 5-6 CSMs, ensuring their strong performance, engagement, and adherence to EasyLlama's customer success philosophy. This involves providing consistent coaching and development, focusing on core Customer Success fundamentals, mastering renewal mechanics, and implementing best practices in account management.
• You will actively oversee renewal and expansion opportunities, offering direct support and strategic guidance to your team members to drive revenue growth and proactively minimize customer churn. This hands-on approach ensures that our customers' evolving needs are met and that their partnership with EasyLlama deepens over time.
• Managing customer escalations will be a key aspect of your role. You will be expected to handle complex customer issues with a calm, composed, and solutions-oriented demeanor, ensuring swift and effective resolutions that maintain and enhance customer satisfaction and loyalty.
• Maintaining accurate forecasting is crucial for business planning and resource allocation. You will be responsible for ensuring your team provides clear visibility into renewal pipelines, potential risks, and growth opportunities, enabling informed decision-making at the leadership level.
• A significant part of your role will involve ensuring consistent process adoption across the team. This includes reinforcing operational consistency, promoting data hygiene within our CRM, and championing the effective use of our tools to support customer success initiatives.
• You will collaborate closely with cross-functional teams, including Sales, Product, and Marketing. This partnership is essential for driving alignment on customer needs, ensuring that customer feedback informs product development, and that marketing efforts resonate with our target audience, ultimately enhancing the overall customer experience.
• EasyLlama is at the forefront of transforming the HR compliance industry with engaging, fun, and interactive mobile-first training solutions. Our mission is to help millions of employees worldwide build safer, more positive, and inclusive workplaces. We aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment. Our success is evidenced by world-class customer reviews, a 96% rating on G2 from over 100 reviews, and industry-leading NPS and Customer Satisfaction scores, with over 5,000 clients including prominent brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator.
• Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions designed to meet employees where they are, significantly increasing engagement and retention. At EasyLlama, we are not just transforming compliance training; we are challenging the status quo with a strong culture of collaboration, innovation, and a commitment to getting things done.
• As a leader, you will champion this culture, encouraging your team to embrace innovation, collaborate effectively, and maintain a results-oriented approach. You will be empowered to refine early-stage processes, helping your team adapt to evolving Customer Success models and contributing to the company's scalable growth. Your experience in fast-paced, high-volume environments, particularly supporting pooled or one-to-many customer motions, will be invaluable.
• This role offers the opportunity to manage teams of similar size within a SaaS Customer Success context, overseeing renewals and leveraging CRM-based forecasting to drive strategic initiatives. You will be a key player in ensuring EasyLlama continues to set the standard in compliance solutions and customer partnership.

🎯 Requirements

• Proven experience as a people manager, with a demonstrated track record of developing and leading high-performing Customer Success teams.
• Strong expertise in SaaS Customer Success, including deep understanding of renewal and expansion strategies, customer lifecycle management, and managing teams of similar size.
• Proficient in CRM systems (HubSpot experience is a strong plus) with a disciplined approach to forecasting accuracy and data hygiene.
• Excellent coaching and communication skills, with a passion for providing actionable feedback and fostering team development.
• Experience in fast-paced, high-volume environments, particularly with pooled or one-to-many customer engagement models.

🏖️ Benefits

• Competitive salary range of $108,000 to $147,000.
• Flexible, fully remote work environment.
• Comprehensive employer-sponsored health insurance plans.
• 401(k) plan with company matching.
• Professional development reimbursements and a quarterly remote work stipend.
• Generous Paid Time Off (PTO) and annual wellness stipend.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

EasyLlama Inc.

Visit Website

About EasyLlama Inc.

EasyLlama Inc. provides online compliance training for workplaces. Its cloud platform delivers video-based courses covering harassment prevention, workplace safety, diversity, and ethics, aimed at U.S. employers. Interactive modules, mobile-friendly access, and real-time tracking help HR and legal teams meet federal and state mandates while promoting respectful cultures. The company serves small businesses to large enterprises across retail, tech, healthcare, and other sectors. Founded in 2019 and headquartered in San Francisco, EasyLlama offers multi-language content and automated certification, reducing administrative burden and legal risk for organizations.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.