Manager, Relationship Managers (EMEA)

📋 Description

• • Lead and develop a team of Relationship Managers across the EMEA region, focusing on hiring, onboarding, coaching, and performance management.
• • Drive revenue growth through renewals, expansion, and pipeline generation for mid-market accounts, with direct accountability for team quotas and financial outcomes.
• • Establish and maintain rigorous forecasting, deal inspection, and CRM hygiene practices to ensure operational excellence and accurate sales reporting.
• • Coach Relationship Managers to conduct multi-threaded, value-based sales conversations centered on AI-driven outcomes, emphasizing efficiency, cost savings, and business growth.
• • Translate evolving AI capabilities into compelling customer-facing narratives in partnership with Product and Enablement teams.
• • Identify and unlock cross-sell and upsell opportunities within existing customer accounts to maximize long-term customer value.
• • Lead strategic renewal and expansion motions, ensuring seamless transitions and continued adoption of Fin’s AI-powered customer experience platform.
• • Build a culture of curiosity, continuous learning, and high performance aligned with evolving AI technologies and sales methodologies.
• • Partner cross-functionally with Product, RevOps, Marketing, and Customer Success to align go-to-market strategies and surface customer insights on AI adoption patterns.
• • Navigate complex buying groups and stakeholder ecosystems to drive consensus and secure executive buy-in for AI initiatives.
• • Balance short-term execution with long-term team development, ensuring sustainable growth and scalability of the Relationship Manager function.
• • Maintain strict adherence to sales processes and methodologies while adapting to rapid product and market changes.
• • Raise the bar on technical credibility and commercial rigor across the team, ensuring reps can articulate the unique value of Fin’s AI platform.
• • Promote consistent use of structured sales frameworks and tools to improve deal velocity and win rates.
• • Support the evolution of sales tooling, processes, and operating rhythms as the platform and market demands change.
• • Inspire accountability, customer focus, and operational discipline while fostering empathy and psychological safety within the team.
• • Encourage experimentation and innovation with AI tools, including unlimited access to Claude Code and other best-in-class AI platforms.
• • Serve as a key liaison between sales and product teams to inform product roadmap priorities based on real-world customer feedback and adoption trends.
• • Ensure alignment between customer success outcomes and sales objectives to drive retention and expansion across the EMEA customer base.