Microsoft Operations Desk Specialist

CDW Corporation

Job Overview

Location

Remote – USA

Job Type

Full-time

Full Job Description

📋 Description

• The Microsoft Operations Desk Specialist at CDW plays a critical role in ensuring the accuracy, compliance, and timely processing of Microsoft software licensing agreements and operational requests, directly supporting customer satisfaction and internal sales efficiency by maintaining the integrity of licensing data across complex Microsoft programs.
• Day-to-day responsibilities include creating, maintaining, and updating Microsoft licensing agreements (MPSA, Open Value, Select Plus, CSP/NCE, EA), processing renewals and contract changes, managing Change of Channel Partner (COCP) requests, supporting EA operational items like contact and partner changes, triaging and resolving Microsoft operational cases via Salesforce Quick Cases, meeting SLAs for case progression, processing Annual Billing Statements and MLS reports, supporting bid requests and invoice bids, assisting with perpetual license transfers and EDC creation, working across Salesforce, VLC, VLPC, SPS, AS400, and Microsoft portals, interpreting Microsoft program rules for compliance, serving as an internal SME for Account Managers and SSA teams, participating in SSA pod calls and trainings, guiding request routing outside MOD scope, identifying process inefficiencies for improvement, contributing to internal documentation and training materials, adapting to Microsoft and tooling changes, and developing deep expertise in assigned software and order processes.
• CDW is a Fortune 500, S&P 500 multi-brand IT solutions provider serving business, government, education, and healthcare clients across the U.S., U.K., and Canada, known for its collaborative culture where coworkers are united by trust, connection, and commitment to delivering exceptional customer outcomes and making amazing happen together.
• The role offers the opportunity to become a recognized subject matter expert in Microsoft licensing operations, develop advanced analytical and process improvement skills, gain deep exposure to enterprise IT procurement workflows, and build cross-functional collaboration abilities that support long-term career growth in operations, sales enablement, or IT vendor management within a stable, innovative, and AI-fluent organization.

🎯 Requirements

• Associate’s degree in Business or IT, or 2+ years of equivalent job experience in a similar operational or licensing support role.
• 2+ years of experience with MS Office applications (Word, Outlook, PowerPoint) and proficiency in Excel for data analysis and reporting.
• 2+ years of customer service experience with proven ability to maintain high satisfaction ratings from internal and external stakeholders.
• Strong analytical skills with demonstrated ability to interpret data, draw conclusions, and develop actionable recommendations for process improvement.
• Exceptional attention to detail, accuracy, and completeness in handling licensing agreements, contract changes, and compliance requirements.
• Ability to prioritize, multitask, and manage multiple competing priorities in a fast-paced environment while meeting operational SLAs and deadlines.
• Strong written and verbal communication skills tailored to diverse audiences, including internal teams, vendors, and Microsoft stakeholders.
• Proven ability to learn new systems quickly, including Salesforce, Volume Licensing Central (VLC), VLPC, SPS, AS400, and Microsoft portals, and adapt to evolving tools and processes.
• Willingness to travel as needed to CDW locations or client sites to support operational needs.

🏖️ Benefits

• Competitive hourly pay ranging from $14.54 to $25.34, with potential geographic differentials based on location.
• Access to comprehensive benefits overview via CDW’s official benefits portal, including health, dental, vision, and wellness programs.
• Commitment to becoming an AI-fluent organization, offering opportunities to learn and experiment with AI as a partner to enhance—not replace—human decision-making and creativity.
• Ongoing training, participation in SSA pod calls and team meetings, and access to internal knowledge sharing to stay current on Microsoft program changes and process improvements.
• Clear path to becoming a subject matter expert in Microsoft licensing operations, with opportunities to contribute to documentation, training materials, and process optimization initiatives.
• Supportive, inclusive workplace culture rooted in trust, connection, and commitment, where employees are valued as coworkers and encouraged to grow with the company’s mission to Make Amazing Happen.

Skills & Technologies

Remote

$14-25/hr

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CDW Corporation

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About CDW Corporation

CDW Corporation is a Fortune 500 technology solutions provider headquartered in Vernon Hills, Illinois. The company delivers integrated information technology hardware, software, and services to business, government, education, and healthcare customers in the United States, Canada, and the United Kingdom. Its offerings span cloud, cybersecurity, data center, mobility, and collaboration technologies. CDW operates as a value-added reseller and managed services provider, leveraging vendor partnerships with leading technology manufacturers to design, implement, and support complex IT environments. The company was founded in 1984 and trades on the NASDAQ under the symbol CDW.

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