Multilingual Medical Information Specialist - German speaking- Remote Working

📋 Description

• • As a Multilingual Medical Information Specialist at ProPharma Group, you will be at the forefront of ensuring patients and healthcare professionals receive accurate, timely, and compliant medical information regarding our clients' pharmaceutical products.
• • This pivotal role operates within our Medical Information Contact Center, adhering strictly to all relevant regulations, industry best practices, and internal policies governing medical information dissemination and the critical reporting of adverse events, special situations, and product complaints.
• • Your primary responsibility will be the expert delivery of medical information services, acting as a crucial liaison between our clients and their stakeholders.
• • You will meticulously respond to unsolicited inquiries from consumers, healthcare professionals, and other external parties. These requests will arrive through various channels, including telephone, website/email, postal mail, fax, and at scientific meetings.
• • A core function involves providing both labeled and unlabeled medical and safety information responses, ensuring full compliance with regulatory mandates, industry standards, and the specific policies of both ProPharma and our pharmaceutical clients.
• • You will play a vital role in pharmacovigilance by accurately identifying, documenting, and reporting adverse events, pregnancy reports, special situation events, and product complaints. This documentation must be clear, concise, and adhere to government regulations, ProPharma's Standard Operating Procedures (SOPs), and client-specific Working Practices (WPs).
• • A key differentiator for this role is the requirement for strong linguistic capabilities. You will be responsible for translating English documents into German and vice versa, delivering these translated responses either verbally over the phone or in writing, ensuring clarity and accuracy in both languages.
• • You will manage your workload to ensure all assigned tasks are completed within the strict deadlines outlined in ProPharma's SOPs and WPs, demonstrating exceptional time management and organizational skills.
• • Crafting accurate responses is paramount. You will utilize approved product labeling, standard company responses, published scientific literature, and other relevant data to formulate your answers. You will also assist in the development of custom medical information responses, drawing upon this comprehensive data pool.
• • Every interaction and piece of information handled must be logged accurately, comprehensively, and in a timely manner into our designated Inquiry Handling Systems, maintaining a robust audit trail.
• • Quality assurance is embedded in every aspect of this role. You will actively participate in quality checks for Adverse Events, Product Quality Complaints, correspondence, and all enquiries logged into the Inquiry Handling Systems, ensuring the highest standards are maintained.
• • You will also be responsible for quality checking translations, ensuring they meet the rigorous standards set forth in the translation SOP.
• • This role may require participation in an after-hours coverage rotation, subject to business needs, ensuring continuous support for critical medical information services.
• • You will consistently adhere to company and country-specific privacy policies, diligently managing any confidential information or personal data related to ProPharma and its clients in strict accordance with Data Privacy regulations and ProPharma SOPs.
• • Compliance with the Company’s health and safety policies is mandatory, ensuring a safe working environment for yourself and others.
• • You will undertake other assigned activities as delegated by your Manager, demonstrating flexibility and a willingness to contribute across various operational needs.
• • This position offers the flexibility of remote working, allowing you to contribute effectively from your home base while maintaining strong connections with your team and upholding ProPharma's commitment to excellence.
• • You will be part of a company that values diversity, equity, and inclusion, fostering a workplace where every individual can thrive and contribute their unique perspectives.