Job Overview
Location
Sofia - office
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As a NOC Engineer II at LivePerson, you will play a critical role in ensuring the reliability and performance of the company’s global Conversational Cloud platform, which powers nearly a billion monthly interactions for leading brands like HSBC, Chipotle, and Virgin Media.
- • Your day-to-day responsibilities include monitoring services and servers across six global data centers (~6K servers), detecting and responding to production incidents, triggering operational procedures, troubleshooting issues, managing internal incident notifications, and coordinating with the Support team to ensure timely resolution of customer-impacting events.
- • You will work within LivePerson’s Network Operations Center, a mission-critical team responsible for maintaining service availability and performance for ~10K customers and millions of real-time engagements, operating in a hybrid model with onsite presence except during nights and weekends.
- • This role offers the opportunity to deepen your expertise in network operations, incident management, and cloud infrastructure (particularly GCP and Linux environments), while developing strong communication, multitasking, and crisis-response skills in a fast-paced, 24x7 environment.
🎯 Requirements
- • At least one year of experience in a similar NOC or monitoring role, with 1.5–2 years considered a significant advantage
- • Ability to work rotating 8–9 hour shifts (07:00–15:00, 15:00–23:00, 23:00–07:00) in a 24x7 environment, including weekends and holidays
- • Proficiency in Linux operating systems and hands-on experience with GCP (Google Cloud Platform)
- • Strong verbal and written communication skills in English, with the ability to convey technical information clearly under pressure
- • Experience with networking fundamentals and monitoring tools such as Zabbix, Prometheus, Grafana, or Anodot is advantageous
- • Familiarity with scripting or programming languages and relevant certifications (e.g., CCNA, MCSE) is a plus
🏖️ Benefits
- • Comprehensive health coverage including medical, dental, and vision insurance
- • Generous time-off policy with 28 vacation days per year
- • Professional development support through tuition reimbursement and access to internal learning resources
- • Daily food vouchers as part of the employee benefits package
Skills & Technologies
About LivePerson, Inc.
LivePerson, Inc. provides cloud-based conversational commerce and AI software that lets brands manage consumer interactions through messaging, voice, and chatbots. Its Conversational Cloud platform integrates with messaging apps, websites, SMS, and voice assistants, combining human agents with AI to automate sales, marketing, and customer support. The company offers analytics, omnichannel routing, and bot-building tools, serving retail, telecommunications, financial services, and travel industries worldwide.
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