Operational Onboarding Manager - France 🇫🇷

📋 Description

• • As an Operational Onboarding Manager at Alan SAS, you will be the cornerstone of our client's successful integration into our innovative health insurance and healthcare delivery ecosystem. Your primary responsibility will be to orchestrate a seamless and positive transition for our largest and most strategic clients, acting as their dedicated Alan specialist throughout the critical onboarding phase. This role is pivotal to Alan's ambitious growth strategy, demanding a proactive, client-centric approach to ensure long-term satisfaction and retention.
• • You will be instrumental in building and nurturing trusted relationships with key stakeholders within client organizations. This involves deeply understanding their operational needs, anticipating potential challenges, and proactively implementing solutions before they impact the client experience. Your ability to influence and drive internal changes will be crucial in refining our onboarding processes and ensuring they meet the evolving needs of our diverse client base.
• • A significant aspect of your role will involve leading comprehensive onboarding workshops and delivering hands-on, tailored training to HR and Payroll administrators. You will guide them through the intricacies of Alan's digital platform, ensuring they are proficient in managing essential functions. This includes expertly navigating complex processes such as payroll integration, employee affiliation, and billing setup, transforming potential administrative burdens into streamlined, efficient operations.
• • Beyond individual client onboarding, you will contribute to the continuous improvement of Alan's operational framework. This involves actively participating in specific projects aimed at enhancing our processes, optimizing our internal tools, and refining our organizational methodologies. You will collaborate cross-functionally with a variety of teams, including Key Account Managers, Customer Success Managers, Operations, Sales, Care, Pre-Sales, and Engineering. This collaborative effort ensures a cohesive and effective onboarding journey for all clients and facilitates the swift resolution of any emerging issues.
• • The ideal candidate possesses a genuine passion for empowering others and derives satisfaction from resolving complex member challenges. You will leverage your mastery of both French and English (written and spoken) to communicate effectively across all client interactions. Your comfort with technology and digital tools will be essential for navigating Alan's platform and training administrators. You will bring a natural sense of empathy and a calm, reassuring presence to every conversation, whether via email, video call, or phone.
• • This role demands a proactive, initiative-taking individual who can translate ideas into tangible actions. You will thrive in a collaborative environment, eager to both learn from and share knowledge with your colleagues. While prior understanding of the French healthcare system is a bonus, Alan's supportive culture ensures that comprehensive training will be provided. You will be joining our vibrant Care team, based in France, and will operate within the B0-B1 level range of our salary grid.
• • Your responsibilities will extend to ensuring that administrative requests are handled with efficiency, professionalism, and a focus on creating a delightful experience for our clients. This involves meticulous attention to detail in managing employee data, ensuring accurate billing, and facilitating smooth integrations with existing HR and payroll systems. You will be the primary point of contact for administrators during their initial engagement with Alan, setting the tone for a long-lasting, positive partnership.
• • Furthermore, you will act as a key advocate for our clients internally, translating their feedback and operational needs into actionable insights for product and engineering teams. This feedback loop is vital for Alan's ongoing innovation and commitment to delivering a best-in-class member experience. Your ability to articulate complex issues clearly and concisely will be paramount in driving these internal improvements.
• • The role requires a high degree of autonomy and ownership. You will be expected to manage your workload effectively, prioritize competing demands, and deliver results in a fast-paced, dynamic environment. Your capacity to embrace change, adapt to new challenges, and maintain a positive, growth-oriented mindset will be key to your success and the success of the clients you support.
• • Ultimately, you will be a crucial ambassador for Alan, embodying our mission to help people live in good health and enabling employers to transform their health benefits into a valuable investment. Your dedication to operational excellence and client success will directly contribute to Alan's vision of making prevention the new norm of care.