Job Overview
Location
Brussels, Belgium; Ghent, Belgium; Antwerp, Belgium; Paris, France; Lyon, France; Bordeaux, France; Marseille, France; Madrid, Spain; Barcelona, Spain
Job Type
Full-time
Category
Data Science
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Operate and monitor day-to-day insurance and health services processes including claim reimbursement, fraud detection, provider network management, and member onboarding/offboarding.
- • Perform hands-on operational tasks such as invoicing, claims treatment, quality controls, and verification of decisions to ensure accuracy and compliance.
- • Track and analyze operational metrics including volumes, efficiency, and SLAs to identify risks, bottlenecks, and opportunities for improvement.
- • Supervise and maintain relationships with external service providers (e.g., teleconsultation platforms, opticians, claim operators) to ensure service continuity and performance alignment.
- • Participate in negotiation rounds with third-party partners and manage daily communication to uphold service standards and resolve operational issues.
- • Implement continuous process improvements by collaborating with Product and Engineering teams to automate workflows, enhance documentation, and streamline internal and external communications.
- • Audit operational procedures to detect training gaps, inconsistencies, or systemic errors and recommend corrective actions for internal teams and external partners.
- • Escalate member and operational feedback to prioritize initiatives that enhance service quality, efficiency, and user experience.
- • Work within dedicated operational pools (3–7 members) focused on specific service areas such as Claims, Fraud, Therapy, or Set-up, with potential to rotate across scopes based on business needs and personal interest.
- • Maintain high standards of attention to detail while managing multiple concurrent tasks in a fast-paced, dynamic environment.
- • Communicate clearly and structurally in both English and French or Dutch, ensuring accurate documentation and effective collaboration across teams.
- • Act as a proactive problem-solver with a member-centric mindset, digging deep into operational issues to uncover root causes and drive sustainable solutions.
- • Adapt quickly to changing priorities and operational demands, demonstrating flexibility across different service domains and evolving company needs.
- • Contribute to building a prevention-first healthcare model by ensuring seamless, efficient, and delightful experiences for both member and corporate clients.
- • Support internal teams through documentation, live assistance, and process guidance to improve overall operational effectiveness.
- • Embrace a culture of ownership and accountability, taking initiative to improve processes even when not directly responsible for them.
- • Engage in a data-driven approach to operations, using analytics to inform decisions and measure impact.
🎯 Requirements
- • Experience operating processes and services at scale, particularly in startup, industrial, or logistics environments
- • Strong organizational and follow-up skills with exceptional attention to detail
- • Proficiency in written and verbal communication in English and either French or Dutch
- • Ability to work independently in a fast-paced, ambiguous environment
- • Analytical mindset with experience interpreting operational data to drive improvements
- • Passion for delivering high-quality, member-centric operations
🏖️ Benefits
- • Generous equity packages for permanent contracts
- • Flexible work arrangements: HQ office, co-working hubs, or fully remote with home office equipment sponsorship
- • Top-of-the-range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
- • 100% comprehensive health insurance for you and your children, 90–100% for partners (permanent contracts only)
- • Dedicated coaching from day one to support personal and professional growth
- • Extended parental leave for all new parents (permanent contracts only)
Skills & Technologies
Remote
About Alan SAS
Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).
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