Operations Generalist - 18 months Fixed-Term Contract

Definely

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Own and continuously improve core people operations across the employee lifecycle, including onboarding, changes, and offboarding
• Manage HR systems (Hibob), maintain accurate employee records, and ensure all people documentation is current and compliant
• Support benefits administration and coordinate policy updates with external providers
• Run day-to-day office coordination, manage supplier relationships, and support office moves or changes as the company scales
• Organize and coordinate company events, team socials, and offsites to foster culture and engagement
• Coordinate end-to-end recruitment processes in partnership with hiring managers, including job posting, candidate communication, and interview scheduling
• Maintain and update the applicant tracking system (ATS) to ensure accurate and timely recruitment data
• Assist in drafting job descriptions and posting roles across relevant channels to attract qualified candidates
• Ensure a positive and professional candidate experience throughout the hiring process
• Support employment-related legal documentation including contracts, variations, and compliance across jurisdictions
• Coordinate with external legal and HR advisers as needed for operational and compliance matters
• Provide dedicated operational support to the Co-founder and Chief Legal Officer on matters where people and legal functions intersect
• Act as the primary point of contact for employees on day-to-day people-related questions and concerns
• Help embed and promote consistent people practices and policies across the organization
• Maintain discretion and sound judgment when handling sensitive employee and operational information
• Demonstrate a pragmatic, proactive approach to problem-solving with clear communication at all levels
• Contribute to building scalable, efficient processes that support Definely’s growth as a scaling legal tech company

🎯 Requirements

• Experience in a people operations, HR generalist, or operations role, ideally within a startup or scaling company
• Exposure to end-to-end recruitment processes and coordination of hiring activities
• Proven ability to own and improve processes end-to-end with strong attention to detail
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Discretion and sound judgment when handling confidential employee and legal information
• Pragmatic, action-oriented mindset with clear communication skills across all levels

🏖️ Benefits

• Quarterly team socials and holiday parties
• 3 days a week in the office (Tues, Weds, Thurs)
• 25 days holiday plus bank holidays
• Private healthcare including dental and optical coverage
• Cycle to Work scheme
• Top-quality equipment provided

Skills & Technologies

Onsite

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Definely

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About Definely

Definely provides AI-powered software that helps legal teams draft, review, and manage complex documents more efficiently. Its cloud platform integrates with Microsoft Word to surface definitions, cross-references, and obligations in context, reducing errors and speeding turnaround times for law firms, in-house counsel, and professional services firms globally.

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