Job Overview
Location
Madrid, Spain
Job Type
Full-time
Category
Data Science
Date Posted
May 27, 2026
Full Job Description
📋 Description
- • Recruit target healthcare professionals (HCPs) and follow up on their participation in market research studies through phone and email communications.
- • Initiate and manage outbound calls to HCPs to ensure timely enrollment and completion of market research projects according to established deadlines.
- • Increase engagement of healthcare professionals by promoting collaboration in market research studies based on company standards and protocols.
- • Provide customer service support to HCPs throughout the recruitment and participation process, addressing inquiries and resolving issues promptly.
- • Utilize internal digital platforms and tools to manage outreach campaigns, track HCP participation, and ensure accurate data entry and real-time monitoring of fieldwork status.
- • Interpret data dashboards and operational reports to identify bottlenecks in recruitment, prioritize follow-up actions, and optimize engagement strategies.
- • Contribute to the continuous improvement of platform-driven workflows by providing actionable insights and suggesting operational optimizations based on data trends and field feedback.
- • Adapt communication approaches dynamically across different projects and digital platforms to maximize response rates and HCP retention.
- • Transition qualified HCPs into the official Incentive Program and assist with alignment to local fiscal and legal regulations in Spain.
- • Collaborate effectively with multicultural and cross-functional teams to ensure seamless execution of global healthcare market research initiatives.
- • Maintain compliance with IQVIA’s integrity standards and data accuracy protocols in all recruitment and reporting activities.
- • Work from the Madrid Production Hub office to support fieldwork operations for healthcare market research projects across Europe.
🎯 Requirements
- • Native or bilingual proficiency in French or Dutch
- • High school diploma or equivalent
- • Proficient in Microsoft Excel
- • Strong communication skills
- • Experience in customer service (advantageous)
- • Ability to multitask and prioritize effectively in a fast-paced environment
🏖️ Benefits
- • Opportunity to work in a multicultural, dynamic team within a global leader in healthcare intelligence
- • Role based in Madrid, Spain with in-office presence at the Production Hub
- • Exposure to cutting-edge data platforms and digital tools for fieldwork management
- • Contribution to impactful healthcare research that supports innovation in medical treatments
- • Employment with an equal opportunity employer committed to diversity, inclusion, and integrity
- • Structured work environment aligned with local legal and fiscal compliance standards
Skills & Technologies
About IQVIA Holdings Inc.
IQVIA Holdings Inc. provides advanced analytics, technology solutions, and clinical research services to the life-sciences industry. Formed through the 2016 merger of Quintiles and IMS Health, the company integrates healthcare data, analytics, and domain expertise to help biopharmaceutical and medical-device clients optimize drug development, commercialization, and real-world evidence generation. Its offerings span clinical trial design and execution, real-world insights, commercial strategy, and technology platforms that connect stakeholders across the healthcare ecosystem. Headquartered in Durham, North Carolina, IQVIA operates in more than 100 countries, supporting the development and delivery of therapies to improve patient outcomes worldwide.
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