Partner Experience Specialist

📋 Description

• • As a Partner Experience Specialist at HubSpot, you will play a crucial, behind-the-scenes role in ensuring the smooth and compliant operation of our global partner program. This position is ideal for an individual with a keen eye for detail, a passion for process optimization, and a commitment to operational excellence. You won't be directly interacting with our partners or clients; instead, your expertise will be instrumental in supporting the infrastructure that enables our partners to thrive.
• • Your primary responsibility will be to uphold the integrity and compliance of partner-sourced deals. This involves meticulous auditing of transactions and generating accurate reports to identify any discrepancies or areas for improvement. By ensuring that all partner activities adhere to our established guidelines, you will safeguard the reputation and efficiency of our partner ecosystem.
• • A significant aspect of this role is enhancing partner satisfaction through indirect means. You will contribute to this by streamlining the escalation handling process and working to reduce response times for operational queries. By improving the backend support systems and processes that partners rely on, you will indirectly foster a more positive and efficient experience for them.
• • You will be a key driver in enhancing our operational efficiency. This will be achieved through comprehensive documentation of existing processes, identifying opportunities for automation, and actively optimizing workflows. Your contributions will help to create more robust, scalable, and user-friendly operational frameworks.
• • Supporting the scalable growth of HubSpot's partner program is a core objective. You will achieve this by ensuring the reliability and effectiveness of our internal systems and frameworks. By building and maintaining strong operational foundations, you will enable the partner program to expand and adapt to evolving business needs without compromising on quality or compliance.
• • This role demands a strong process orientation and an unwavering attention to detail, particularly in auditing, documentation, and data analysis. You will be responsible for organizing and analyzing data, identifying trends, and performing root-cause analysis to address operational challenges proactively.
• • You will leverage your skills in data organization and reporting to provide valuable insights that inform strategic decisions. Your ability to translate complex data into actionable recommendations will be highly valued.
• • Excellent written and verbal communication skills are essential for documenting case resolutions, collaborating effectively with cross-functional teams (such as Sales, Legal, and Finance), and contributing to internal knowledge bases.
• • You will need to demonstrate sound judgment and fairness in your decision-making, especially when navigating ambiguous situations. The ability to work autonomously and make informed decisions based on available information is critical.
• • Familiarity with CRM or ticketing tools, such as HubSpot CRM, ServiceNow, or Salesforce, will be beneficial for managing operational tasks and tracking inquiries.
• • Intermediate proficiency in spreadsheet software like Excel or Google Sheets is required for audit tracking, data review, and report generation.
• • You will possess a sharp focus on your goals and a deep understanding of how your daily, weekly, and monthly activities contribute to the broader objectives of the partner operations team and HubSpot's overall success.
• • A proficient (fluent) level of English is required for clear communication and collaboration within our global organization.
• • This role is integral to the success of our partner program, providing the essential operational backbone that allows our partners to focus on their core business of driving customer success with HubSpot. Your work will directly impact the efficiency, compliance, and scalability of our partner ecosystem, contributing significantly to HubSpot's growth and mission to help businesses grow better.