Partner Success Director

Carwow Ltd

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Lead strategic partner relationships with Franchise, Mid-Market, and SME automotive partners across the UK, focusing on senior decision-makers including C-suite stakeholders.
• Embed within partner organisations to understand internal dynamics, business drivers, and decision-making processes to ensure Carwow is deeply integrated into their operations.
• Proactively identify partner pain points, goals, and needs, then develop tailored solutions to maximise value derived from the Carwow partnership.
• Serve as a trusted advisor to partners on product usage, industry trends, and best practices to enhance engagement and outcomes.
• Conduct regular business reviews to assess partner satisfaction, measure performance against objectives, and uncover opportunities for revenue growth and product adoption.
• Drive product adoption and usage within partner organisations by delivering compelling data insights and actionable recommendations to senior leadership.
• Identify and execute upselling and cross-selling opportunities within existing partner accounts to increase revenue penetration and contract value.
• Collaborate with sales teams to generate new business opportunities and expand Carwow’s footprint within partner dealership groups.
• Negotiate contract renewals and amendments to optimise revenue, customer satisfaction, and long-term partnership sustainability.
• Monitor partner health metrics and leverage data analysis to proactively identify churn risks, address issues before escalation, and improve retention.
• Use data-driven insights to inform strategic decisions, measure the impact of partner initiatives, and develop scalable strategies for engagement and growth.
• Stay informed on industry trends and macroeconomic factors affecting automotive retail to anticipate partner challenges and position Carwow as a strategic enabler.
• Maintain accurate partner records and activity tracking using CRM tools to ensure consistent communication and alignment across internal teams.
• Build and sustain long-term, high-trust relationships that position Carwow as an indispensable partner in partners’ business success.
• Support the development and implementation of data-driven partner success frameworks to standardise best practices across the partner portfolio.

🎯 Requirements

• 4+ years in Account Management
• Excellent communication and presentation skills, with the ability to articulate complex products to diverse audiences
• Strong negotiation and problem-solving skills
• Ability to build and maintain strong relationships at all levels of an organisation including C-Suite
• Experience with CRM tools (e.g., Salesforce) and data analytics tools
• A passion for technology and a desire to help partners succeed

🏖️ Benefits

• Hybrid working
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays - 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

Skills & Technologies

Hybrid

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Carwow Ltd

Visit Website

About Carwow Ltd

Carwow is a UK-based online platform that allows consumers to compare new-car offers from franchised dealers and buy or lease vehicles digitally. Founded in 2010, it aggregates dealer pricing, facilitates vehicle ordering, and provides financing and leasing options. The company also offers trade-in valuations and home delivery services, while charging partner dealerships a fee for completed sales. Headquartered in London, Carwow operates in the United Kingdom and several European markets, aiming to simplify the car-buying process through technology and transparent pricing.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.